Team Leader RB-Branch (Outsource)

Role: Team Leader (RSS)-PF

Location: Abu Dhabi

Role Purpose:

• Managing a Team and ensure that overall responsibilities are achieved, while projecting the warm image of ADIB, increase bank’s visibility in the Financial Market
• Developing new strategies for the business for the respective area and build suitable plans to increase the business.

  Key Accountabilities of the role

• Main Responsibilities:

• To ensure that the set target and are met/exceeded on time.
• Ensure Team fully adhere with ADIB policy and procedure on day-to-day business management.
• Ensure adequate leave plan for the team and execution of the same effectively.

• Daily/Weekly Responsibilities:

• Ensure business proposed/booked under ADIB policy and procedure with Shari’a compliances.
• Monitor day to day activities of IFE’s and ensure appropriate business management/control in place.
• Coach Team on date-to-date business activities, guide to achieve monthly goals.
• Review and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.)
• Updates the leads status on time, please ensure status update before leaving your desk for the day.
• Ensure the daily attendance, if there is regular absenteeism then escalate to SM.
• Ensure disbursement files are in order, prior forwarding the file to RFO, by cross checking, customer’s original documents against copies. Files must be sent to RFO immediately or within next 1 working day
• To ensure proper handover of all customers related files/documents prior to staff’s leaver starts/or event of resignation/termination, and arrange proper follow-up/closing of each cases
• Handle customer complaint directly, should not let IFE’s handle complaints directly at any point.
• Ensure all IFE’s are aware of products, policies & promotions of ADIB and keep on update them on changes.
• Open business channels for IFE’s by visiting potential employers/high new worth customer and can be introduce to IFE’s.

• Monthly Responsibilities:

• Motivate high achievers by recognize then in team meeting, also provide opportunity to other staff, to grab top position by creating healthy inter team competition.
• Recognize staff training requirement while evaluating their monthly performance.
• Arrange IFE training/coaching based on recognized area of weakness and maintain track, escalate SM if in case of hopeless.
• Recommend disciplinary action for those shows no improvements..
• Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls.
• Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM

• Annual Responsibilities:

• Conduct annual appraisal and recommend staff recognition.

Specialist Skills / Technical Knowledge Required for this role:

• Familiarity with Core Banking and Application sourcing systems
• Outlook/Email/HR system exposure