{"id":2314778,"url":"https://alion.io/job/abysalto-senior-technical-support-coordinator-mf","title":"Senior Technical Support Coordinator (m/f)","company":{"id":4409898,"name":"Abysalto","domain":"abysalto.com","url":"https://alion.io/company/abysalto-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zagreb, Croatia"],"countries":["HR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Grafana","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"DNS","optional":true},{"name":"Git","optional":true},{"name":"Scrum","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-21T01:58:59Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Dive deeper. Aim higher.\nAt Abysalto, that’s not just a motto - it’s how we work. We build serious tech for a variety of clients, but we keep things simple, fast, and focused. We’re a team driven by determination, expertise, and courage - and we’re looking for someone who shares that mindset. Someone ready to take ownership, solve real challenges, and make an impact where it matters. Ready to dive in? Join us as a Senior Technical Support Coordinator!\nYou’ll take ownership of the stability, security, and continuous operation of assigned production systems. Working closely with clients, subcontractors, and internal delivery teams, you’ll resolve complex technical issues, coordinate incident response, and continuously improve our support processes, tools, and documentation.\n What will you do?\nTake ownership of the quality and timely resolution of complex L2/L3 production incidents and technical requests, including coordination, escalation, and stakeholder communication\nEnsure the stability, availability, and reliability of assigned production systems by monitoring system performance, analyzing logs, services, integrations, and databases, and proactively identifying potential risks\nManage incident priorities, deadlines, and agreed SLAs, while regularly communicating system status, open issues, risks, and required actions\nManage SSL/TLS certificates and monitor their validity to ensure uninterrupted system availability\nAct as the main technical point of contact for clients, subcontractors, project teams, and internal stakeholders, ensuring clear and effective communication throughout incident resolution\nReduce recurring incidents through root cause analysis and the implementation of corrective and preventive measures, while continuously improving support processes, tools, runbooks, and technical documentation\nCoordinate technical activities related to application testing, releases, and production deployments, while supporting knowledge sharing and the development of less experienced team members\n What do we expect from you?\n5+ years of experience in Application Support, Technical Support, Production Support, or a similar role working with complex enterprise systems, including independent resolution of L2/L3 incidents\nHands-on experience with Linux, SQL, relational databases, REST APIs, and troubleshooting application services and integrations\nExperience with monitoring, observability, and support tools such as Kibana, Grafana, Jira, Azure DevOps, Redmine, Postman, or similar\nGood understanding of incident, problem, and change management, CI/CD processes, SLAs, and production deployments\nBasic understanding of SSL/TLS certificate management and certificate infrastructure\nA structured and proactive approach, strong ownership, and the ability to communicate effectively with technical and non-technical stakeholders\nAdvanced English skills and availability for occasional on-call duties or support outside regular working hours\n Nice to have\nBasic understanding of networking technologies, including TCP/IP, HTTP(S), and DNS\nFamiliarity with Git and Git workflows\nKnowledge of XML and JSON\nFamiliarity with authentication and authorization mechanisms such as OAuth 2.0, JWT, and SSO\n What do we offer?\nWork in an experienced and encouraging team\nContinuous professional development through training and conferences\nFlexible working hours with the option of hybrid work\nWork in an agile environment following SCRUM methodology\nPleasant and relaxed work environment with various perks, including top-quality Herman Miller Aeron chairs, high-end equipment, and discounts with partner companies\nAll perks and benefits can be found on our career page\nWe solve complex technological challenges in order to simplify and improve the everyday lives of millions of people. Our goal is to become a leader in the software industry, recognized for excellence and quality.\nIf you’re ready to take ownership of complex production environments and help shape the future of technical support at Abysalto - send us your CV.\nApply via the link below.\nWe look forward to meeting you!","description_format":"text","description_chars":4106,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Croatia","iso":"HR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Software"],"lifecycle":[{"event":"open","at":"2026-10-12T03:39:49Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.615,"p_room":0.45,"age_days":47,"expected_fill_days":27,"reasons":["conf:1","urgency","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/abysalto-senior-technical-support-coordinator-mf","json_url":"https://alion.io/job/abysalto-senior-technical-support-coordinator-mf.json","meta":{"generated_at":"2026-10-21T04:44:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6914,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4409898},"rest":"https://alion.io/mcp/rest/get_company?id=4409898"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabysalto-senior-technical-support-coordinator-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabysalto-senior-technical-support-coordinator-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabysalto-senior-technical-support-coordinator-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abysalto-senior-technical-support-coordinator-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabysalto-senior-technical-support-coordinator-mf"}]}