{"id":2782103,"url":"https://alion.io/job/aca-group-it-support-administrator","title":"IT Support Administrator","company":{"id":2138763,"name":"ACA Group","domain":"acaglobal.com","url":"https://alion.io/company/acaglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T16:03:38Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Opportunity:\nThe individual in the role of IT Support Administrator will be responsible for providing an excellent level of customer service and care through raised IT support requests (including Tier 1 & 2 support, onboarding and offboarding, hardware, software, peripheral equipment, and network issues). This position also provides opportunities to assist with ongoing project-related initiatives. A strong customer service mindset and the ability to follow established procedures and documentation are critical for success in this role.\nWhat you'll do:\nProvide on-site IT support within the NYC office Monday through Thursday\nAdhere to SLA commitments for requests raised through ACA IT support channels\nAssess, rebuild, or decommission returned ACA devices while following standard operating procedures\nMaintain accurate ticket administration and categorization\nProvide daily ticket updates to requestors and the IT team through the ticketing system\nMonitor and proactively manage the unassigned ticket queue\nProvide Tier 1 and Tier 2 support to ACA employees globally\nAdminister Office 365, Active Directory, and NinjaRMM environments\nAssist with project-related tasks as needed\nPerform installations, repairs, and preventative maintenance on user computers\nTroubleshoot hardware, software, printers, copiers, scanners, mobile devices, and peripheral equipment\nManage onboarding and offboarding activities, including account provisioning, equipment ordering, IT inductions, and deprovisioning\nPerform ad hoc projects and initiatives in support of ACA's internal operations\nAdminister Microsoft 365 technologies including Intune/Endpoint Manager, Exchange, Teams, and OneDrive\nPerform other duties as assigned by management\nTo qualify for the role you must have:\n3+ years of experience providing Tier 1 and Tier 2 technical support\nAt least 3 years of experience installing, troubleshooting, configuring, updating, and maintaining Windows environments\nExperience administering Office 365 technologies including Azure, Endpoint Manager/Intune, Exchange, Microsoft Teams, and SharePoint\nExperience providing high-quality IT support to C-Suite executives and senior leadership\nExperience with Microsoft Office 365 applications including Excel, Teams, Word, Outlook, and OneDrive\nExperience delivering remote training and user support\nExtensive knowledge of Windows 11 and other Windows operating systems\nPrior experience in a similar IT support role\nIdeally, you'll also have:\nBachelor's degree in Computer Science, MIS, or equivalent experience\nTechnical certifications such as MCSE, A+, MCP, Network+, or Security+\nSkills and attributes for success:\nDemonstrated professional integrity\nDependable, flexible, and adaptable to changing business needs\nAbility to thrive in a fast-paced environment\nStrong ability to work independently, multitask, and prioritize effectively\nExcellent relationship-building skills with colleagues and clients\nHighly motivated with a commitment to continuous learning and professional development\nDedicated to delivering exceptional customer service and support\nStrong organizational and problem-solving abilities with exceptional attention to detail\nExcellent verbal and written communication skills\nWillingness to travel when required\nUnderstanding of team objectives and how individual contributions support organizational goals\nWhat working at ACA offers:\nWe offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.\nAbout ACA:\nACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.\nWhat we commit to:\nACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.\nSalary Range: $90,000\nPlease note that everyone using, storing, sharing or transmitting information with or through ACA devices or systems, should have no expectation of privacy in any message, files, data, document, facsimile, telephone conversation, conversation, message, or any other kind of information or communications transmitted to, received from, printed from, or stored or recorded while utilizing any ACA systems, software, and data.\nThe cash compensation range we have provided has been benchmarked against similar organizations of comparable size, sector, and age. Our offers of employment consider a variety of factors, including but not limited to, unique skill sets, specific expertise or certifications and business/organizational needs. It is not typical for us to hire talent at the top of the range for a role, in part because it’s so important to us to allow all ACA employees the opportunity to develop over time, and to feel rewarded for doing so. Our listed range is a reasonable estimate of the total yearly compensation.","description_format":"text","description_chars":6032,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-17T13:13:50Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.9,"age_days":10,"expected_fill_days":25,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/aca-group-it-support-administrator","json_url":"https://alion.io/job/aca-group-it-support-administrator.json","meta":{"generated_at":"2026-10-26T18:03:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24234,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2138763},"rest":"https://alion.io/mcp/rest/get_company?id=2138763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faca-group-it-support-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faca-group-it-support-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faca-group-it-support-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aca-group-it-support-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faca-group-it-support-administrator"}]}