{"id":1375348,"url":"https://alion.io/job/academic-rigor-inc-senior-ai-support-engineer","title":"Senior AI Support Engineer","company":{"id":1804401,"name":"University of Colorado","domain":"cu.edu","url":"https://alion.io/company/cu-edu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":83,"ghost_share":0,"stale_share":0.976,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-20T05:45:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true},{"name":"Claude","optional":true},{"name":"Copilot Studio","optional":true},{"name":"Gemini","optional":true},{"name":"Git","optional":true},{"name":"GitHub","optional":true},{"name":"OpenAI","optional":true},{"name":"Power Automate","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-09-19T00:00:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-20T18:04:25Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"University of Colorado Anschutz\nDepartment: Information Strategy and Services\nJob Title: Senior AI Support Engineer\nPosition #: 00853246 - Requisition #:41158\nJob Summary:\nDoes building intelligent AI agents excite you? Are you passionate about helping others transform business processes through AI-powered automation? Do you enjoy solving complex technical challenges, integrating systems, and developing innovative solutions that create measurable impact? Are you someone who can balance technical expertise with exceptional customer service and collaboration? If so, the AI Support Engineer role may be the perfect fit for you!\nOur work helps faculty, staff, students, researchers, and administrative teams achieve better outcomes through the responsible use of AI technologies. As part of the AI and Research Computing team, you will play a critical role in designing, developing, supporting, and optimizing AI agents, workflows, and integrations that enhance productivity, improve service delivery, and accelerate innovation across the University.\nOngoing AI Agent & Automation Support Includes:\nDesigning, configuring, and supporting AI agents using approved enterprise AI platforms.\n\nAssisting departments with identifying use cases and translating business requirements into agent-based solutions.\n\nProviding front-line and advanced support for AI agents, automations, and integrations.\n\nMonitoring agent performance, troubleshooting issues, and optimizing solutions for reliability and effectiveness.\n\nSupporting users with onboarding, adoption, best practices, and agent lifecycle management.\n\nAdditional Responsibilities Include:\nDeveloping and maintaining AI agents, copilots, and conversational experiences using enterprise AI platforms.\n\nBuilding and supporting integrations between AI platforms and campus systems, applications, databases, and knowledge repositories.\n\nDesigning and maintaining workflows that leverage AI to automate business processes and improve operational efficiency.\n\nTroubleshooting technical issues related to AI agents, APIs, integrations, authentication, data access, and workflow execution.\n\nDeveloping and maintaining standard operating procedures, knowledge base articles, technical documentation, and implementation guides.\n\nEvaluating new AI capabilities, platforms, and development frameworks to provide recommendations on future enhancements.\n\nSupporting AI platform administration, permissions, access controls, and agent deployment processes.\n\nAssisting with AI governance and exception review processes to ensure solutions align with institutional standards and policies.\n\nPartnering with Information Security, Compliance, Legal, and Privacy teams to assess risks associated with AI agents, automations, and integrations.\n\nCollaborating with business stakeholders to gather requirements, prioritize enhancements, and deliver scalable AI solutions.\n\nParticipating in vendor engagements and platform roadmap discussions related to AI agent technologies.\n\nDelivering training, workshops, office hours, and user enablement activities that increase AI literacy and successful adoption.\n\nHelping evaluate the security, compliance, operational, and data governance impacts of AI-powered solutions.\n\nIdentifying opportunities to automate support processes and improve user experiences through AI agents and workflow automation.\n\nWhat Success Looks Like:\nAI agents and automations are reliable, secure, scalable, and aligned with institutional policies.\n\nFaculty, staff, students, and researchers successfully leverage AI agents to improve productivity and service delivery.\n\nAgent implementations solve meaningful business challenges and demonstrate measurable value.\n\nIntegrations between AI platforms and enterprise systems are maintained and operate efficiently.\n\nAI solutions are documented, supportable, and continuously improved.\n\nThe University maintains a robust portfolio of AI-enabled services that advance innovation while managing risk responsibly.\n\nWork Location:\nHybrid - This position is eligible for a hybrid work environment. AMC ISS strives for a high-flex work environment, meaning although this role may predominately be executed effectively with a remote schedule, there may be instances where in-person meetings and/or activities are needed. There is no minimum or prescribed in-person requirement. The work schedule will be based around core working hours in Colorado Mountain Time.\nWhy Join Us:\nInformation Strategy and Services (ISS) partners across the campus to deliver information technology services that empower teaching, learning, research, and patient care. ISS is organized into four core functions: Technology & Infrastructure, Security & Compliance, Information & Data Enablement and Business Services. Together, we connect service and technology.\nOur work is guided by six shared principles that connect our teams and shape how we serve our customers:\nCuriosity- Explore beyond one’s own experience and environment.\n\nCompassion- Demonstrates empathy, understanding, and respect for all people.\n\nCollaboration- Partner well beyond our space and build partnerships to achieve organizational results.\n\nCommitment- Dedication and engagement one has to their job, team, organization and university.\n\nCompetence- Know our craft and be committed to continuous improvement and learning.\n\nConfidence- Be empowered and assured to represent our customers and their needs.\n\nActive investment in our culture and our people is foundational in developing and delivering service excellence. To cultivate a people centric workplace, we do the following:\nGrowth & Development: Our Workforce Development Program builds critical skills and supports career advancement.\n\nEmpowered Managers: Leaders are trained in coaching and team effectiveness to drive success.\n\nOpen Communication: Stay connected through monthly town halls and annual summits.\n\nWellness Focus: We prioritize employee well-being with supportive wellness initiatives.\n\nCoaching Culture: Continuous learning and feedback are part of how we grow together.\n\nFlexible Work: We offer flexible arrangements whenever possible to support work-life balance.\n\nClick here to find out more about ISS’s Culture \nThe University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.\nWhy work for the University?\nWe have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:\nMedical: Multiple plan options\n\nDental: Multiple plan options\n\nAdditional Insurance: Disability, Life, Vision\n\nRetirement 401(a) Plan: Employer contributes 10% of your gross pay\n\nPaid Time Off: Accruals over the year\n\nVacation Days: 22/year (maximum accrual 352 hours)\n\nSick Days: 15/year (unlimited maximum accrual)\n\nHoliday Days: 15/year\n\nTuition Benefit: Employees have access to this benefit on all CU campuses\n\nECO Pass: Reduced rate RTD Bus and light rail service\n\nThere are many additional perks & programs with the CU Advantage.\nQualifications:\nMinimum Qualifications:\nSENIOR\nEducation:\nA bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.\n\nSubstitution: A combination of education and related technical/military/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.\nExperience:\n2-4 years of professional-level experience designing, building, deploying AI agents and automated workflows that solve real business problems.\n\nExperience with python, REST APIs, JSON, OAuth, and SQL for application development, data integration, and automation.\n\nExperience integrating AI agents with enterprise systems using LLM APIs, tool/function calling, MCP, or similar agent connectivity frameworks.\n\nPRINCIPAL\nEducation:\nA bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.\n\nSubstitution: A combination of education and related technical/military/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.\nExperience:\n3-5 years of professional-level experience designing, building, deploying AI agents and automated workflows that solve real business problems.\n\nExperience with python, REST APIs, JSON, OAuth, and SQL for application development, data integration, and automation.\n\nExperience integrating AI agents with enterprise systems using LLM APIs, tool/function calling, MCP, or similar agent connectivity frameworks.\n\nApplicants must meet minimum qualifications at the time of hire.\nPreferred Qualifications:\nExperience developing AI agents using Microsoft Copilot Studio, Azure AI, OpenAI, Gemini, Claude, or similar technologies.\n\nExperience with Power Automate, Logic Apps, Boomi, TeamDynamix, or similar workflow automation platforms.\n\nExperience developing integrations using REST APIs, JSON, OAuth, web services, connectors, and enterprise application platforms.\n\nExperience with Python, Git/GitHub, SQL, AI development frameworks, and cloud-based development environments.\n\nExperience working in higher education, healthcare, research, or other regulated environments.\n\nConditions of Employment:\nApplicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.\n\nKnowledge, Skills and Abilities:\nKnowledge of enterprise AI platforms, agent development environments, generative AI, large language models (LLMs), retrieval-augmented generation (RAG), prompt engineering, and Model Context Protocol (MCP).\n\nKnowledge of Microsoft 365, cloud technologies, identity management, software development lifecycle principles, and enterprise application architecture.\n\nSkill in AI agent development, workflow automation, solution design, and business process optimization.\n\nSkill in developing integrations using REST APIs, JSON, HTTP, OAuth, enterprise connectors, web services, and related technologies.\n\nSkill in Python development, API consumption, technical troubleshooting, debugging, root cause analysis, and performance optimization.\n\nSkill in designing, deploying, and supporting AI-enabled solutions that meet business, operational, and technical requirements.\n\nSkill in developing technical documentation, knowledge resources, implementation guides, and training materials.\n\nStrong communication, customer service, collaboration, stakeholder engagement, and relationship management skills.\n\nAbility to translate business requirements into scalable AI-enabled solutions and workflows.\n\nAbility to independently manage competing priorities, solve complex technical problems, and identify opportunities for automation and innovation.\n\nAbility to evaluate security, privacy, compliance, and data governance considerations when designing and implementing AI solutions.\n\nDemonstrated commitment to innovation, continuous learning, accountability, collaboration, critical thinking, technical curiosity, and service excellence.\n\nHow to Apply:\nWe value the thoughts you put into a Cover Letter and would like to see your\nResume, and List of References. For full consideration, please submit the following document(s):\nA letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position\n\nResume\n\nThree to five professional references, including name, address, phone number (mobile number if appropriate), and email address\n\nQuestions should be directed to: ISS Human Resources iss-humanresour...","description_format":"text","description_chars":29013,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Health insurance","Hybrid work","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-28T06:23:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 121 · green card filings: 19","filings_12m":121,"filings_prev_12m":121,"green_card_filings_12m":19,"median_offered_wage_usd":89071,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.586,"p_room":0.55,"age_days":31,"expected_fill_days":30,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/academic-rigor-inc-senior-ai-support-engineer","json_url":"https://alion.io/job/academic-rigor-inc-senior-ai-support-engineer.json","meta":{"generated_at":"2026-10-20T18:35:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21420,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804401},"rest":"https://alion.io/mcp/rest/get_company?id=1804401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facademic-rigor-inc-senior-ai-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facademic-rigor-inc-senior-ai-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facademic-rigor-inc-senior-ai-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/academic-rigor-inc-senior-ai-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facademic-rigor-inc-senior-ai-support-engineer"}]}