{"id":2972397,"url":"https://alion.io/job/acb-it-service-continuity-process-specialist","title":"IT - Service Continuity & Process Specialist","company":{"id":2715725,"name":"ACB","domain":"acb.com.vn","url":"https://alion.io/company/acb-com-vn","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Base","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CAPA","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-20T17:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T12:24:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"IT Service Continuity & Process Specialist is responsible for ensuring the resilience, availability, and recoverability of the bank‘s critical IT services while driving process standardization and continuous improvement across IT operations. This role supports the development, implementation, testing, and maintenance of IT Service Continuity Management (ITSCM), Disaster Recovery (DR), Business Continuity Planning (BCP), and IT Service Management (ITSM) processes in compliance with banking regulations, risk management frameworks, and industry best practices.\nThe position works closely with Infrastructure, Cybersecurity, Application Support, Risk Management, Information Security, Business Units, and external vendors to ensure uninterrupted banking services and operational resilience.\nKey Responsibilities\nIT Service Continuity Management (ITSCM)\nDevelop, maintain, and continuously improve the IT Service Continuity Management framework.\nIdentify critical banking systems and define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).\nConduct Business Impact Analysis (BIA) for critical business services and supporting IT systems.\nMaintain IT disaster recovery plans and service continuity procedures.\nEnsure continuity requirements are embedded into system design and technology projects.\nMonitor service continuity readiness across data centers, cloud environments, and technology platforms.\nDisaster Recovery & Business Continuity\nCoordinate Disaster Recovery (DR) planning, testing, and execution.\nDevelop and maintain recovery runbooks and contingency procedures.\nOrganize and facilitate:Disaster Recovery Tests\nTabletop Exercises\nFailover & Failback Drills\nCrisis Simulation Exercises\n\nReview DR test results and track remediation actions.\nEnsure critical systems meet recovery objectives and regulatory expectations.\nIT Process Management & Governance\nDevelop, review, and improve IT operational processes based on ITIL best practices.\nMaintain and standardize IT procedures, policies, and operational guidelines.\nDrive process optimization initiatives across:Incident Management\nProblem Management\nChange Management\nRelease Management\nAvailability Management\nCapacity Management\nService Request Management\n\nMonitor process compliance and identify improvement opportunities.\nRisk & Compliance Management\nSupport technology risk assessments and control reviews.\nEnsure compliance with:Central Bank regulations\nInternal Risk Management Frameworks\nISO 22301\nISO 27001\nITIL Framework\nBusiness Continuity Policies\n\nParticipate in internal and external audits.\nTrack audit findings and ensure timely remediation.\nMonitoring & Reporting\nDefine and monitor service continuity and process performance KPIs.\nPrepare management reports on:Disaster Recovery Readiness\nProcess Compliance\nSystem Availability\nService Performance\nOperational Risk Indicators\n\nPresent continuity risks and improvement plans to management committees.\nStakeholder Management\nCollaborate with:IT Operations\nInfrastructure Teams\nApplication Support Teams\nCybersecurity Teams\nOperational Risk Management\nInformation Security\nBusiness Continuity Teams\nExternal Auditors\nTechnology Vendors\n\nConduct awareness sessions and training on continuity and ITSM processes.\nSupport departments in continuity planning and process adherence.\nContinuous Improvement\nIdentify opportunities to improve resilience, availability, and operational efficiency.\nAnalyze incidents, outages, and service disruptions to determine root causes.\nRecommend corrective and preventive actions.\nSupport automation and digitalization of ITSM processes.\nContribute to operational resilience and technology transformation initiatives.\nRequired Qualifications\nEducation\nBachelor‘s degree in: Information Technology, Computer Science, Information Systems, Cybersecurity, Telecommunications or related field\nExperience\nAt least 3 years of experience in:IT Service Management\nIT Governance\nIT Operations\nDisaster Recovery\nBusiness Continuity\nInfrastructure Operations\n\nExperience within banking, financial services, fintech, or regulated industries.\nKnowledge of regulatory compliance and operational risk management practices.\nExperience participating in DR exercises and technology risk assessments.\nTechnical Skills\nService Continuity & Resilience\nIT Service Continuity Management (ITSCM)\nDisaster Recovery Planning (DRP)\nBusiness Continuity Management (BCM)\nBusiness Impact Analysis (BIA)\nCrisis Management\nOperational Resilience\nIT Service Management (ITIL)\nIncident Management\nProblem Management\nChange Management\nRelease Management\nService Level Management\nCapacity Management\nAvailability Management\nInfrastructure & Technology\nData Center Operations\nCloud Infrastructure (Azure, AWS, GCP)\nVirtualization Platforms\nEnterprise Backup Solutions\nHigh Availability Architecture\nNetwork Infrastructure\nPreferred Qualifications\nProfessional Certifications\nITIL Foundation / ITIL 4 Managing Professional\nISO 22301 Business Continuity Management\nISO 27001 Information Security Management\nCertified Business Continuity Professional (CBCP)\nDisaster Recovery Institute Certifications (DRI)\nPreferred Experience\nBanking core systems\nDigital banking platforms\nPayment systems\nCard management systems\nATM/POS networks\nRegulatory technology environments\nEnterprise resilience programs","description_format":"text","description_chars":5333,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-21T03:01:32Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":1,"age_days":1,"expected_fill_days":6,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/acb-it-service-continuity-process-specialist","json_url":"https://alion.io/job/acb-it-service-continuity-process-specialist.json","meta":{"generated_at":"2026-10-22T12:24:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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