{"id":3206630,"url":"https://alion.io/job/accel-entertainment-field-operations-technician","title":"Field Operations Technician","company":{"id":3865823,"name":"Accel Entertainment","domain":"accelentertainment.com","url":"https://alion.io/company/accel-entertainment","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Des Moines, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T18:06:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Us\nAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.\nAccel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.\nJob Description:\nSUMMARY\nThe Field Operations Technician is a field-based role that will install, maintain, repair, service, and transport Electronic Gaming Machines (EGMs), Redemption Terminals (RTs), ATMs, Marketing devices, amusement devices such as jukeboxes, pool tables, and darts, and related equipment throughout an assigned Iowa service territory, while providing inventory management and operational support. Reporting to the Director, Field Services, you will serve as the primary field representative for assigned customer locations, traveling daily to perform equipment installations, preventative maintenance, technical repairs, route operations, cash and cassette exchanges, ATM replenishment, documentation, inventory management, and customer support while ensuring compliance with company policies and all applicable gaming regulations. You will promote exceptional customer service by minimizing equipment downtime, maintaining operational readiness, and supporting the success of local business partners.\nDUTIES AND RESPONSIBILITIES\nEquipment Installation\nInstall and relocate equipment: Install, remove, and relocate Electronic Gaming Machines, Redemption Terminals, ATMs, Marketing devices, amusement devices, and related equipment at customer locations\nPrepare equipment for operation: Configure and prepare equipment according to regulatory requirements, and perform startup testing, quality assurance inspections, and safety verification\nDeliver equipment and supplies: Transport equipment and supplies between company facilities and customer locations\nService & Repair\nRespond to service calls: Respond to scheduled and emergency service calls, diagnosing mechanical, electrical, software, and communication issues\nRepair equipment: Repair or replace defective components, interpreting wiring diagrams and using electrical testing equipment including multimeters and cable testers\nMaintain software and connectivity: Install software updates, perform game conversions as directed, and configure and troubleshoot network connections for equipment at customer locations\nPerform preventative maintenance: Conduct preventative maintenance and wellness inspections, and clean and maintain equipment to company standards\nSupport customers on game functions: Explain game functions to customers when necessary\nMeet service performance standards: Achieve department targets for response time, first-time fix rate, and service efficiency\nRoute Operations\nManage gift cards: Deliver, exchange, and reconcile Gift Cards\nReplenish cash equipment: Replenish redemption terminal cassettes and ATMs\nHandle collections: Collect cash cans, reconcile receipts and deposits, and complete required chain-of-custody documentation\nSecure company assets: Follow all company security procedures for transporting company assets and valuables\nInventory & Asset Management\nManage vehicle inventory: Maintain assigned vehicle inventory and ensure adequate stock of repair parts, tools, supplies, and consumables\nControl parts and inventory: Follow established procedures for parts ordering and inventory control\nMaintain company vehicles: Maintain company vehicles in accordance with company policy\nDocumentation & Compliance\nComplete required documentation: Complete service reports, installation records, inventory logs, reconciliation paperwork, and regulatory documentation\nMaintain accurate records: Use company software and mobile applications to document field activities and maintain accurate records for equipment installations, repairs, inspections, and route activities\nEnsure compliance: Comply with all applicable gaming regulations, company policies, and standard operating procedures\nCustomer Service\nBuild location relationships: Develop positive working relationships with location personnel and represent the company professionally at all customer locations\nCommunicate effectively: Communicate professionally with customers, dispatch, and internal departments\nMinimize downtime: Provide timely service to minimize equipment downtime\nSafety\nOperate vehicles safely: Follow all vehicle safety procedures\nProtect equipment and valuables: Adhere to company security protocols during transportation of equipment and valuables\nUse tools and PPE safely: Safely operate tools and testing equipment and wear required personal protective equipment\nStay alert: Maintain awareness of surroundings while performing route and service duties\nAdditional Responsibilities\nSupport the team: Assist other technicians as needed\nProvide on-call coverage: Participate in on-call rotations, weekend coverage, and emergency service when assigned\nOther duties as assigned\nQUALIFICATIONS\nEducation\nHigh school diploma preferred\nExperience\n1-2 years’ experience servicing gaming equipment, amusement devices, ATMs, vending equipment, or similar electromechanical equipment preferred\nSkills & Competencies\nMechanical and electrical aptitude\nBasic computer, networking, and mobile application skills\nAbility to read technical manuals, wiring diagrams, and installation documentation\nStrong troubleshooting and problem-solving skills\nAbility to work independently with minimal supervision\nAbility to manage changing priorities within an assigned territory\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\nFrequently drive throughout assigned territory.\nUse hands and fingers to handle small parts, tools, and electrical components.\nWork in bars, restaurants, and other public venues with varying noise levels, lighting, and crowds\nThe above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nBase Pay Range :\n$26-31/hour based on exp\nThis range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.\nVoluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.\nAccel Entertainmentis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":7816,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-24T13:20:42Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":0.9,"age_days":8,"expected_fill_days":23,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":true},"html_url":"https://alion.io/job/accel-entertainment-field-operations-technician","json_url":"https://alion.io/job/accel-entertainment-field-operations-technician.json","meta":{"generated_at":"2026-10-31T19:05:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29941,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3865823},"rest":"https://alion.io/mcp/rest/get_company?id=3865823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccel-entertainment-field-operations-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccel-entertainment-field-operations-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccel-entertainment-field-operations-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accel-entertainment-field-operations-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccel-entertainment-field-operations-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3206630}},{"tool":"search_jobs","arguments":{"company":"accelentertainment.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3206630},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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