{"id":3206631,"url":"https://alion.io/job/accel-entertainment-salesforce-administrator","title":"Salesforce Administrator","company":{"id":3865823,"name":"Accel Entertainment","domain":"accelentertainment.com","url":"https://alion.io/company/accel-entertainment","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Apex","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T14:34:32Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Us\nAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.\nAccel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.\nJob Description:\nABOUT ACCEL ENTERTAINMENT\nAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.\nAccel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.\nDUTIES AND RESPONSIBILITIES\nIntake & Requirements\nOwn intake and triage: Assess Salesforce requests by scope and impact, route work to the right path, and escalate priority conflicts to Salesforce leadership.\nLead requirements gathering: Document user stories and acceptance criteria and resolve gaps with stakeholders before configuration begins.\nAnalyze impact: Evaluate how changes affect data, automation, security, reporting, integrations, and markets before recommending a solution.\nConfiguration, User Experience, Access & Data\nConfigure the platform: Build declarative solutions across Sales Cloud, Service Cloud, and Field Service, including objects, fields, record types, validation rules, and Flow.\nMaintain Service Cloud: Manage case management, including queues, assignment and escalation rules.\nAdminister Field Service: Configure work types, service territories, scheduling policies, the dispatcher console, and the mobile app.\nDesign for users: Create role-based desktop and mobile experiences with Lightning pages and Dynamic Forms that reduce clicks and errors.\nDeliver reporting: Build and maintain reports and dashboards that give teams and leadership reliable visibility into performance.\nBuild for scale: Apply approved architecture standards and reusable patterns, and support onboarding new markets onto the platform.\nManage access: Administer users and licenses and support the move to least privilege access through permission sets and permission set groups.\nSupport data governance: Lead cleanup, imports, deduplication, and reconciliation, preparing data for reporting, analytics, and AI.\nTesting, Release & Adoption\nManage environments and deployments: Maintain sandbox environments and deploy configuration changes in line with release controls.\nTest thoroughly: Complete pre-UAT testing, including permission-based and regression scenarios on desktop and mobile.\nSupport releases: Prepare UAT materials, support weekly release readiness, validate production deployments, and provide required audit evidence.\nDrive adoption: Lead communication, training, and documentation, and track usage to identify where users need more support.\nInnovation & New Capabilities\nMaintain platform health: Use Security Health Check, Optimizer, and Release Updates proactively, and retire legacy automation and unused configuration.\nTrack Salesforce innovation: Monitor releases and the product roadmap, and recommend new capabilities, including AI tools such as Agentforce, that fit Accel’s priorities.\nPrototype new features: Test promising capabilities in a sandbox and present benefits and risks to Salesforce leadership.\nSupport & Collaboration\nResolve incidents: Provide support to Salesforce users, coordinating with vendors when third-party applications are involved.\nMonitor integrations: Oversee integrations, scheduled jobs, and AppExchange packages, and evaluate new third-party apps before installation.\nCollaborate across teams: Participate in planning and review sessions and serve as a Salesforce resource for technology peers.\nPerform other duties as assigned.\nQUALIFICATIONS\nEducation\nBachelor’s degree in Information Systems, Business, or a related field is preferred\nSalesforce Certified Administrator credential\nSalesforce Advanced Administrator, Platform App Builder, Business Analyst, Field Service Consultant, or Agentforce Specialist certification is preferred\nExperience\nMinimum 4 years’ experience as a Salesforce administrator, including hands-on Sales Cloud or Service Cloud administration\nExperience leading requirements gathering, process analysis, and impact assessment, including writing user stories with clear acceptance criteria and triaging a request queue\nExperience testing, supporting UAT, and deploying changes through sandboxes in an Agile environment, using tools such as Jira, DevOps Center, or change sets\nExperience designing scalable, role-based solutions for desktop and mobile that support multiple business units or markets\nExperience across Sales Cloud, Service Cloud, and Field Service, including the Field Service mobile app, is preferred\nExperience working within SOX or similar change management and audit controls is preferred\nExperience maintaining org health, integrations, and AppExchange applications is preferred\nBackground in gaming, route-based operations, or another regulated or field-service environment is a plus\nSkills & Competencies\nHands-on skill with declarative configuration, including Flow, Dynamic Forms, Lightning pages, and reports and dashboards\nStrong knowledge of user access management (profiles, permission sets, permission set groups, sharing) and data management using Data Loader, Workbench, or similar tools (imports, deduplication, reconciliation)\nAbility to read and understand Apex triggers and classes when assessing change impact is a plus\nRecord of staying current with Salesforce releases, such as maintained certifications, ongoing Trailhead learning, or introducing new platform features\nExperience with Agentforce, Tableau, or other Salesforce AI and analytics features is a plus\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\nTypical office environment\nTravel may be required\nThe above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nBase Pay Range :\n$90,000-110,000/yr\nThis range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.\nVoluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.\nAccel Entertainmentis an equal opportunity employer. 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