{"id":1008163,"url":"https://alion.io/job/accela-consultant","title":"Consultant","company":{"id":3449,"name":"Accela","domain":"accela.com","url":"https://alion.io/company/accela","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":95000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"JavaScript","optional":false},{"name":"MS SQL","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-17T15:55:59Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-05T01:11:18Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"ABOUT THE ROLE\nAccela is seeking a Consultant to join our Managed Services team. In this role, you will partner with large and complex government entities to provide Accela System Administration and System Enhancements for our SaaS clients. You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and technical troubleshooting.\nThis role is ideal for someone with a strong IT and business systems background who thrives on problem-solving, customer success, and continuous learning within enterprise SaaS environments.\nSPECIFIC RESPONSIBILITIES\nSystem Administration Activities\nManage ticket intake and triage from customer contacts\nMonitor and oversee MAS support tickets, including routing and escalation\nCreate, disable, or modify Accela platform user accounts and permissions\nSupport service pack and release testing\nProvide proactive guidance on client-led testing for major releases\nEscalate advanced troubleshooting items when needed\nSystem Enhancement Development Activities\nBuild and modify workflows, business rules, and automations\nDevelop and adjust fee calculations\nConfigure and resolve urgent system issues\nCreate and update reports (SSRS, Crystal Reports)\nImplement advanced scripting and automation for existing configurations\nREQUIRED QUALIFICATIONS\nStrong communication skills with the ability to present technical concepts clearlyHigh aptitude for complex problem analysis and resolution\nStrong organizational and time management skills; detail-oriented and self-driven\nExperience implementing and supporting the Accela Civic Platform\nBackground in IT business analysis, design, development, testing, documentation, and system administration\n• Experience supporting highly technical and complex enterprise information systems\n\nDesired Qualifications\nBachelor’s Degree in Computer Science or related fieldAccela Bronze Certified Implementation Professional\nCertified Scrum Developer or equivalent Agile experience\nCertified JavaScript Developer\nProficiency with reporting tools (SSRS, Crystal Reports)\nExperience with Accela Citizen Access, Accela IVR, and Accela GIS\nExperience with T-SQL, PL/SQL\n• Experience with Accela data migration tools\n\nABOUT ACCELA\nFor nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.\nOUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION\nAccela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.\nCOMPENSATION AND WELL-BEING\nThe annual base salary range for this full-time position is $95,000 - $110,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. \nAccela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.\nAccela is an Equal Opportunity Employer/Affirmative Action Employerand will respond to requests for job accommodations.\nAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation","description_format":"text","description_chars":4967,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Flexible time off","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-09-17T18:48:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":0.9,"age_days":16,"expected_fill_days":32,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/accela-consultant","json_url":"https://alion.io/job/accela-consultant.json","meta":{"generated_at":"2026-10-05T03:02:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4157,"day_limit":5000,"remaining_today":843,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}