{"id":3070256,"url":"https://alion.io/job/accelirate-desktop-support-engineer-2","title":"Desktop Support Engineer","company":{"id":1823574,"name":"Accelirate","domain":"accelirate.com","url":"https://alion.io/company/accelirate","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"UiPath","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:13:02Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T18:44:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: Desktop Support Engineer\nNotice Period: Immediate to 30 days\nExperience Required: 1-3 Years\nJob Location: Pune/Hybrid\nAbout Accelirate\nAccelirate is a leading agentic AI and automation firm, building intelligent agents that transform enterprise operations. We’re a certified partner of UiPath, Microsoft, and Salesforce, with 1500+ processes automated annually across industries. Honored as a Top Workplaces USA winner five years in a row, we’re known for delivering scalable, agent-driven solutions that empower humans, agents, and robots to work smarter together.\nOverall Responsibilities\n Operating Systems (Desktop): Strong knowledge of Windows desktop environments, Linux distributions, and macOS.\nNetworking: Basic understanding of networking concepts and protocols including TCP/IP, DNS, DHCP, and VPN.\nCloud & Administration: Hands-on experience with Microsoft Office 365 administration Basic knowledge of Microsoft Azure services and cloud-based infrastructure management.\n Azure Active Directory & Microsoft Entra: Experience with user and group provisioning, role assignments, and access management. Knowledge of Conditional Access policies, Multi-Factor Authentication (MFA) configuration, and identity protection.\nCloud Storage & Security: Exposure to cloud storage platforms, backup solutions, and basic security configurations. Understanding of best practices for data protection and access control.\nSkills and Tools\nKnowledge of Microsoft Windows Server, Linux, macOS environments.\nUnderstanding of TCP/IP, DNS, VPN configuration, and network troubleshooting.\nExperience with Office 365, Azure Cloud Services.\nBasic knowledge of virtualization technologies.\nFamiliarity with ticketing systems and remote support tools.\nStrong troubleshooting, documentation, and communication skills.\nDay-to-Day Activities\nProvide technical support for Windows, Linux, and macOS desktop environments, including troubleshooting system issues.\nMonitor and maintain user accounts, groups, and access permissions in Microsoft Entra / Azure Active Directory.\nSupport configuration and troubleshooting of network-related issues such as connectivity, DNS, VPN access, and IP configuration.\nTroubleshoot authentication and login issues related to identity and access management.\nRespond to and resolve IT support tickets using ticketing systems and remote support tools.\nCollaborate with internal teams to ensure smooth IT operations and infrastructure support.\nExperience\n1-3 years of experience in system administration or IT support.\nExperience in handling operational IT environments.\nQualifications\nDiploma / Graduate / Engineering degree in IT or related field.\nMCSE or relevant certification is an advantage.\nWillingness to work from the Pune office and flexible shifts.\nWhy Join Us at Accelirate?\nAt Accelirate, we’re committed to your professional growth from day one. Our culture of continuous learning, mentorship, and hands-on projects ensures you have the tools to innovate and thrive. We recognize and reward your hard work with performance bonuses and public recognition, celebrating your achievements at every step. With a global focus, you'll collaborate with diverse teams, gaining exposure to international projects and expanding your horizons. 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