{"id":588248,"url":"https://alion.io/job/accelleron-customer-support-specialist-3","title":"Customer Support Specialist","company":{"id":5633,"name":"Accelleron","domain":"accelleron.com","url":"https://alion.io/company/accelleron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-11-10T21:29:13Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.\nAccelleron central operations team is looking for high caliber customer support engineers who provides defined services to the internal customers with best quality in the most efficient way. Customer support services endeavors to continuously improve upon the process & delivery of techno commercial services, with the aim to meet the expectation of the business and provide harmonious and delightful services to customers across the globe from Manila.\nYour responsibilities:\nTask list, to be performed while sitting in Accelleron Manila-PH for service stations located outside of Manila-PH, including but not limited to:\nTo provide support to LUs on process quotations for enquiries received directly or through EUS or service coordinators or customers. To register these enquiries in ATURB and ERP (or any other local system). Ensuring correct technical specification as per customer needs and commercial terms i.e., pricing, incoterms, texts, export checks, etc.\n\nTo provide support to LUs on order booking in local ERPs which are received directly or through EUS or service coordinators or customers. To book these orders in LUs local ERP and ensuring correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial terms.\n\nTo support LU on placing spare part purchase orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock. Ensuring to claim all applicable discounts from CHTUS. It includes booking of purchase orders in LU’s ERP and support local team in importing the parts if required.\n\nTo support LU on placing service purchase orders and arrange related communication.\n\nTo ensure timely invoicing of the sales orders after the delivery of goods and or service and collection and booking of all relevant costs.\n\nTo support LUs in maintaining the master data (if required).\n\nInitiates purchase orders (PO) in the system, according to the Purchase Requisitions and in alignment with standard procedures, ensure appropriate approvals have been completed, confirm delivery with suppliers, monitors and tracks supplier performance to purchase order requirements. Monitor open POs and close once process has been completed.\n\nTrack goods received with local and international LDs stakeholders to verify appropriate delivery and ensure invoice processing.\n\nOptimize the number of suppliers. Support the management of preferred vendors (e.g. KPI reporting). Handle claims for unsatisfactory service, material or equipment\n\nEnsure accuracy of transactional processes (material master data, vendor master data, order processing, interface support to handling quality claims and accounts payable related activities)\n\nHandling of the APOC issues and keep it up to date.\n\nClose collaboration with service network and internal customers.\n\nHandling of contract activity, technical evaluation, contract setup in ATURB and ERP with related transactions activity.\n\nYour background:\nB.Tech / B.E., Dip. Engg. or any bachelor's degree.\n\nFirm attitude towards delivering end to end high-quality services and customer satisfaction.\n\nExpertise in computer skills, office 365. Excel, word, ppt.\n\nBasic SAP knowledge and experience on of SD/MM module.\n\n3+ years of work-experience in order handling, preferably in dealing with international customers or suppliers.\n\nGood on verbal-written communication. (English)\n\nWilling to work in odd and extended hours.\n\nShould have Good interpersonal Skills and be able to deal and respect different cultures across the globe.\n\nYour benefits:\nAttractive compensation & benefits\n\nEmployee Assistance Program\n\nGlobal parental leave program\n\nFlexible working models\n\nWe look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.\nAccelleron Data Privacy Statement:accelleron.com/privacy-notice/candidate\nJob Family Group:\nMarketing, Sales, Product Management","description_format":"text","description_chars":4845,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Rail Transport","Sea Freight","Energy Efficiency"],"lifecycle":[{"event":"open","at":"2026-09-10T08:38:21Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.554,"p_room":0.44,"age_days":64,"expected_fill_days":54,"reasons":["conf:7","stale_co","win:tail","crowd:"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/accelleron-customer-support-specialist-3","json_url":"https://alion.io/job/accelleron-customer-support-specialist-3.json","meta":{"generated_at":"2026-11-11T01:32:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5633},"rest":"https://alion.io/mcp/rest/get_company?id=5633"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccelleron-customer-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccelleron-customer-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccelleron-customer-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accelleron-customer-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccelleron-customer-support-specialist-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":588248}},{"tool":"search_jobs","arguments":{"company":"accelleron.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":588248},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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