{"id":4322706,"url":"https://alion.io/job/accenture-ai-platform-engineering-consultant","title":"AI Platform Engineering Consultant","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2145,"ghost_share":0.001,"stale_share":0.187,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-14T05:58:10Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Milwaukee, United States","Dallas, United States","Columbus, United States","Kirkland, United States","Cincinnati, United States","New York, United States","Cleveland, United States","Oklahoma City, United States","Austin, United States","Albany, United States","Chicago, United States","Tampa, United States","Hartford, United States","Pittsburgh, United States","Saint Louis, United States","Miami, United States","Sacramento, United States","Raleigh, United States","Minneapolis, United States","Mountain View, United States","Scottsdale, United States","Denver, United States","Boston, United States","Philadelphia, United States","Des Moines, United States","Overland Park, United States","Los Angeles, United States","Charlotte, United States","Seattle, United States","Houston, United States","Arlington, United States","Atlanta, United States","Orlando, United States","Redmond, United States","Bentonville, United States","Beaverton, United States","Nashville, United States","Detroit, United States","San Diego, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70350,"max":205800,"currency":"USD","period":"year","gross":null,"usd_annual":205800},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Databricks","optional":false},{"name":"Datadog","optional":false},{"name":"GCP","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"Microsoft Fabric","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Vertex AI","optional":false},{"name":"FinOps","optional":true},{"name":"Text-to-Speech","optional":true},{"name":"WebRTC","optional":true}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T21:02:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who we are:\nAccenture Song Service helps leading brands turn customer interactions into an engine for growth, moving service beyond a cost center to something that builds trust, loyalty, and share of wallet. Our Service practice works end to end: we shape the vision and strategy for the service function and help clients implement and run it, innovate the products and services customers rely on, equip client customer service and customer experience teams with the right technology and talent, and turn customer data into insights that strengthen client’s relationship with their customers.\nService AI & Data puts AI at the heart of this work. We help clients reinvent how they serve their customers and support their people: conversational AI and AI agents that resolve customer needs across voice, chat, and messaging; copilots that help service agents and field teams do their best work; and the data foundations, data lakes, reporting, and analytics agents that turn every interaction into insight. The strategies we shape and the experiences we design are delivered into production at enterprise scale.\nWho you are:\nYou are a platform engineer with a strong foundation in cloud infrastructure and AI operations, focused on the systems that make AI work at scale. You work alongside client teams to build and run the compute, deployment infrastructure, and tooling AI depends on in customer service, and you tune how those workloads perform, so a virtual agent responds in real time on the busiest day of the year and the cost per interaction still makes business sense.\nYou bring a reliability mindset to everything you build: you plan for peak demand, measure what matters, and make sure systems keep running long after go-live. You are comfortable in fast-moving, ambiguous environments, moving between engagements, picking up new platforms quickly, and explaining technical tradeoffs in plain language to engineers and business stakeholders alike. Above all, you are a curious, collaborative teammate who makes the people around you better.\nThe work:\nWork embedded with client technology teams, on site and remote, to understand the platforms, data, and operational constraints behind their service operation, from contact center and telephony systems to cloud environments.\nPartner with Forward Deployed Engineers and AI Solution Engineering teams to take prototypes to production, giving them the environments and platform tooling they need from day one.\nStand up environments, model serving and inference endpoints, and deployment pipelines quickly, so prototypes have a clear path to production without a rebuild.\nBuild and maintain AI platform infrastructure using infrastructure as code, containers, and CI/CD across cloud and hybrid environments.\nRun performance and load testing for real-time voice and chat workloads, tune latency, and help plan capacity for seasonal and event-driven peaks.\nTrack and optimize the cost of AI at scale through token usage, model routing, caching, and right-sizing, and report it in a way client teams can act on.\nBuild the data pipelines and platform components behind service data lakes, reporting, dashboards, and analytics agents.\nSet up observability, logging, and alerting, monitor against performance and reliability targets (SLOs), respond to incidents, and write the runbooks client teams use after handoff.\nBring conversation designs, customer experience journeys, and prototypes to life in code, flagging technical constraints early and iterating quickly as designs evolve and as real usage data comes in.\nSupport production rollout and adoption: write runbooks, train client teams on new AI-powered workflows, and help deliver a clean handoff to client or managed-delivery teams.\nUse AI-assisted engineering tools every day across story grooming, solutioning, testing and triage, and development to raise the speed and quality of delivery.\nContribute reusable components, accelerators, and lessons learned from the field so our teams deliver faster on the next engagement.\nHelp onboard and mentor junior teammates, and contribute to project debriefs and team POVs.\nere's what you'll need:\n3+ years of professional experience in platform, cloud, DevOps, site reliability, or data engineering, or in a client-facing technical role such as technical consulting with hands-on experience deploying and operating AI or LLM-powered applications in production, ideally integrated with real enterprise systems rather than prototypes or demos only.\n1+ years of experience working on customer service, contact center, or customer experience projects or operations, with an understanding of the metrics that matter there, such as resolution, average handle time, and CSAT. Experience should include:Hands-on experience with at least one cloud platform (AWS, Azure, or Google Cloud), including containers and Kubernetes, infrastructure as code such as Terraform, and CI/CD.\nProgramming and scripting skills in Python, plus SQL for querying data and validating pipelines.\nExperience deploying and running AI or ML workloads, such as model serving and inference, on managed AI platforms such as Amazon Bedrock, Microsoft Azure AI Foundry, Google Vertex AI, or Databricks Mosaic AI.\nExperience with observability and performance tooling, such as OpenTelemetry, Grafana, or Datadog, and with load testing.\nExperience with modern data platforms such as Databricks, Snowflake, BigQuery, or Microsoft Fabric.\nThe ability to translate technical work into clear business value, and to communicate with everyone from developers to client leaders.\n\nWillingness to travel regularly to client locations.\nBonus points if you have:\nExposure to contact center platforms such as Amazon Connect, Genesys Cloud, or NICE CXone, including voice and telephony infrastructure (SIP, WebRTC) or real-time speech services (speech-to-text and text-to-speech).\nExperience with interaction data such as calls, chats, and transcripts, or with workforce and quality data.\nAssociate-level cloud certifications or FinOps certification.\nA portfolio of real-world AI projects or deployed solutions you can walk us through.\nExperience with client-facing projects, ideally in consulting, agency, or other professional services.\nBachelor's degree in computer science, engineering, or a related field, or equivalent work experience.\nCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.\nWe anticipate this job posting will be posted until 1/31/2027.\nAccenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:\nU.S. Employee Benefits | Accenture\nRole Location Annual Salary Range\nCalifornia $70,350 to $205,800\nColorado $63,800 to $177,800\nConnecticut $63,800 to $177,800\nDistrict of Columbia $68,000 to $189,300\nIllinois $59,100 to $177,800\nMaine $54,400 to $151,400\nMaryland $63,800 to $177,800\nMassachusetts $63,800 to $189,300\nMinnesota $63,800 to $177,800\nNew York $66,300 to $205,800\nNew Jersey $68,000 to $205,800\nOhio $59,100 to $164,600\nVirginia $59,100 to $189,300\nWashington $80,200 to $189,300\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nWhat We Believe\nWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.\nInclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here\nRequesting An Accommodation\nAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.\nIf you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.\nFor details, view a copy of the Accenture Equal Opportunity Statement\nAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.\nAccenture is committed to providing veteran employment opportunities to our service men and women.\nOther Employment Statements \nApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.\nCandidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.\nJob candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.\nThe Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. 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