Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Sales and Distribution (SD)

Good to have skills : NA

Minimum 15 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires continuous monitoring and analysis to ensure smooth operation and minimal disruption. The position demands collaboration with different teams to understand system behaviors and deliver timely solutions, maintaining the integrity and performance of critical applications that support business functions.

Roles & Responsibilities:

- Expected to be a SME with deep knowledge and experience.

- Should have Influencing and Advisory skills.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Expected to provide solutions to problems that apply across multiple teams.

- Collaborate with stakeholders to gather requirements and provide insights for system improvements.

- Mentor junior team members to enhance their technical capabilities and problem-solving skills.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).

- Strong understanding of order to cash processes within SAP Sales and Distribution.

- Experience in troubleshooting and resolving issues related to pricing, billing, and delivery processes.

- Ability to analyze system logs and trace errors to identify root causes effectively.

- Familiarity with integration points between SAP SD and other modules such as Finance and Materials Management.

- Skilled in configuring and customizing SAP SD components to meet business requirements.

Additional Information:

- The candidate should have minimum 15 years of experience in SAP Sales and Distribution (SD).

- This position is based at the client onsite location within India.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.