{"id":2967659,"url":"https://alion.io/job/accenture-application-support-engineer-130","title":"Application Support Engineer","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2061,"ghost_share":0.001,"stale_share":0.125,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":39000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"Android SDK","optional":true},{"name":"Azure","optional":true},{"name":"DLP","optional":true},{"name":"iOS SDK","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"Outlook","optional":true},{"name":"Push Notifications","optional":true},{"name":"VMWare","optional":true},{"name":"VPN","optional":true},{"name":"Wi-Fi","optional":true},{"name":"Windows","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T23:39:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.\nMust have skills : Microsoft Intune\nGood to have skills : NA\nMinimum 3 year(s) of experience is required\nEducational Qualification : 15 years full time education\nSummary:\nAs an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective troubleshooting and problem resolution.\nKey Responsibilities:\nEnsure the effective support and delivery of system tools (SCCM, Intune) to support the transition to Windows 10/11\nPrimarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. Tickets are to be owned until successful resolution. May include escalation management to third party vendors, including Microsoft Premier Support.\nPatch Management and Windows 10/11 Servicing.\nStrong problem-solving abilities and excellent communication, customer handling and inter-personal skills\nAbility to work with customers in an advisory capacity around Modern Workplace, helping them to create their workplace strategy, with activities/tasks such as creating roadmaps and business cases.\nAbility to apply advanced or expert knowledge in relevant technology solutions and strong business operational acumen in the context of clients business.\nAbility to effectively team with peers in a large, matrixed organization, including experience with onshore, near-shore and off-shore delivery teams.\nEngagement with Project team for SOP, RACI, SRT, SOP type document creation and KT process.\nExtensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG\nExtensive experience in designing and execute the technical implementation of Windows 10 Autopilot Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications.\nTechnical Experience:\nStrong understanding in BYOD and COD, WCD (Configuration Designer), Autopilot, Auto-Enrolment, Auto-Enroll with GPO via AAD or ADFS, Autopilot Hybrid, Dual management with Intune and SCCM\nDevice Compliance - Rules and policies to remediate devices to comply per organizations security requirements with comply evaluation.\nConfiguration Profile - Config/Resource profiles for EAS mail along with Device restrictions, Devices features, Custom scripts.\nUpload, Deploy and Configure LOB applications, OEM store Application (Windows,), (Microsoft, Apple and Google).\nDeploy VPP apps and setting up APNS.\nDeploy LOB, OEM Store applications to endpoints.\nDeploy LOB/Store applications to group of users (AAD user groups).\nMonitor application deployment status.\nLOB Application Wrapping for iOS and Android managed applications.\nWrap the LOB apps using iOS SDK, Android SDK.\nCreate, Maintain, Update, Deploy and Delete policies.\nConfiguration policies like Device restrictions, Wi-Fi profile, domain join profile etc. Compliance Policies\niOS, Android and Windows, Device Life Cycle.\nEnrollment process of endpoints (iOS, Windows 10/11 and Android). Retire and Wipe Devices.\nCreate, Maintain, Update, Deploy and Delete CA policies.\nCA for Windows, Android, iOS, MacOS.\nExtensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG\nExtensive experience in designing and execute the technical implementation of Windows 10 Autopilot Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications.\nProduction of High-level/Low Level Design documentations.\nProficient in customizing and deploying Windows 10.\nKnowledge on Group Policy Objects, Active Directory security and compliancy configurations and migrating to Intune CSP ADMX templates.\nExperience in setting up Intune based Software Distribution, Patch Management, Windows as Service, Driver Management processes.\nConfigure Device Compliance, Conditional access and endpoint protection policies, Windows Defender, Bit locker, Windows Hello for Business etc.\nExperience in Microsoft Azure AD, AzureAD AppProxy.\nIn depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP\nMobile Device Management and Mobile Application Management (MAM) protection and app restrictions on for Outlook and Office mobile apps on various mobile devices.\nStrong understanding in App Deployment - Application deployment across different platforms with file types - APK, IPA, APPX, APPXBUNDLE, MSI, EXE, WIN32, PKG and Intune mac.\nStrong understanding in Conditional Access and DLP policies for organization or tenant wide security. Exchange connector for Hosted, In-Cloud and On-Prem exchange.\nDeploying software updates to the client machines and channelizing updates.\nConfiguring and deploying VPN profile, Email profile and Wi-Fi profile.\nStrong understanding of Windows Active Directory / Certificate Management / Windows Server Management\nIntegration with third party tools such as Jamf, TeamViewer lookout etc. for enhance level of security and compliance reporting.\nUnderstanding of Azure VDI Infrastructure in collaboration VMware cloud for horizon or WVD.\nConfiguring NDES and SCEP based deployments in collaboration with Intune.\nDeploying software and applications to enrolled devices.\nConfiguring app and location based conditional access policies.\nDeployment of EMS across medium large enterprises or global deployments\nProfessional Attributes-\nAbility to work independently and make decisions with little direct supervision.\nGood interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.\nEducational Qualification\nBachelor s Degree / Diploma in Engineering / Computer Science\nExperience in providing voice based Technical Support is desirable.\nExperience of working with global customers is an asset.\nAdditional Information:\n- The candidate should have minimum 5 years of experience in Microsoft Intune.\n- This position is based at our Bengaluru office.\n- A 15 years full time education is required.15 years full time education\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. 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