Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Murex Connectivity 2.0

Good to have skills : Murex Back Office Workflows

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operational continuity. The position demands continuous engagement with complex software environments, where troubleshooting and problem-solving are central to maintaining system reliability and performance. Collaboration with different teams to understand system behavior and deliver timely solutions is a key aspect of daily activities, contributing to the overall stability of critical business applications.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Provide solutions to problems for their immediate team and across multiple teams.

- Lead efforts to streamline issue resolution processes and improve system uptime.

- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.

- Coordinate cross-functional communication to ensure alignment on system support strategies.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Murex Connectivity 2.0.

- Good To Have Skills: Experience with Murex Back Office Workflows.

- Strong analytical skills to diagnose and resolve complex software issues effectively.

- Ability to work with multiple software components and understand their interdependencies.

- Experience in monitoring and maintaining critical business systems to ensure high availability.

- Excellent communication skills to collaborate with diverse teams and stakeholders.

Additional Information:

- The candidate should have minimum 7.5 years of experience in Murex Connectivity 2.0.

- This position is based at our Hyderabad office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.