{"id":173306,"url":"https://alion.io/job/accenture-application-support-engineer-senior","title":"Application Support Engineer Senior","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2088,"ghost_share":0.001,"stale_share":0.143,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-28T21:16:12Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"EL TRABAJO\nÚnete a nuestro equipo como Application Support Engineer Senior y contribuye a garantizar la estabilidad, disponibilidad y mejora continua de aplicaciones críticas para la gestión de datos industriales.\nEn este rol, aprovecharás tu experiencia en AVEVA OSIsoft PI y otros sistemas de Plant Information Management Systems (PIMS) para dar soporte a entornos productivos, resolver incidentes y colaborar con equipos multidisciplinarios, contribuyendo a la excelencia operativa de nuestros clientes de los sectores minero e industrial.\n\nResponsabilidades principales\nGarantizar la disponibilidad y correcto funcionamiento de los sistemas productivos de acuerdo con los acuerdos de nivel de servicio (SLA) establecidos.\nMonitorear, diagnosticar y resolver incidentes y problemas relacionados con las aplicaciones.\nLiderar actividades de gestión de incidentes, asegurando una comunicación clara y oportuna con los distintos stakeholders.\nFacilitar la restauración de los servicios y minimizar el impacto en la operación del negocio.\nBrindar soporte en actividades de mantenimiento, actualización y remediación de aplicaciones.\nEstablecer, documentar y mantener procedimientos de recuperación ante desastres (Disaster Recovery) y continuidad operativa.\nGestionar prácticas de retención de datos y requerimientos de cumplimiento normativo.\nColaborar con equipos de infraestructura, redes e ingeniería para diagnosticar y resolver problemas complejos.\nParticipar en proyectos, mejoras e iniciativas de optimización continua relacionadas con sistemas de información industrial.\nProporcionar soporte técnico especializado en AVEVA PI System y otras plataformas de gestión y almacenamiento histórico de datos.\n\nLO QUE NECESITARÁS\nCalificaciones requeridas\nConocimiento avanzado de AVEVA PI System (OSIsoft PI) y otros sistemas de gestión de información de planta (PIMS).\nExperiencia brindando soporte a aplicaciones críticas en ambientes productivos.\nExperiencia en proyectos de soporte de aplicaciones y contratos de servicios gestionados.\nSólidas habilidades de troubleshooting y resolución de problemas en aplicaciones y sistemas integrados.\nConocimiento intermedio de infraestructura, hosting y redes.\nConocimiento básico de procesos industriales, idealmente en la industria minera.\nCapacidad para analizar incidentes, identificar causas raíz y proponer soluciones sostenibles.\nExcelentes habilidades de comunicación y gestión de stakeholders.\nTítulo universitario en Ingeniería, Tecnología de la Información, Ciencias de la Computación o carreras afines.\nNivel de inglés avanzado.\nCalificaciones deseables\nExperiencia en iniciativas de remediación de aplicaciones.\nExperiencia brindando soporte de ingeniería.\nConocimiento de sistemas de automatización industrial y sistemas de control.\nComprensión de arquitecturas de historización de datos e integraciones.\nHabilidades intermedias de análisis y resolución de problemas.\nExperiencia trabajando bajo marcos de soporte basados en ITIL. ¿Por qué elegir Accenture?\nUn lugar de trabajo único, descubrealgunos de los beneficios que tenemos para ti:\nDesarrollo de carrera\nJornadas Flex\n+50 mil capacitaciones y cursos disponibles (online y presencial)\nBibliotecas, libros y podcasts\nPrograma de idiomas\n⭐ ¡Certificacionesgratuitas mediante nuestros partners!+900 Reinventors certificados en Chile\nGenAI Academy,con programas exclusivos para Accenture.\n⭐⭐Reconocidos por Great Place To Work Chile2025 en el puesto #8 entre las mejores compañías para trabajar de más de 1.000 colaboradores.\n¡Experiencia de onboarding global!\nBonos y aguinaldos\nSeguro complementario de salud (100% pagado por la empresa y sin deducible)\nDía de cumpleaños libre\nLicencias de Paternidad & Maternidad Extendida\nRed global de conocimiento\nElegida la compañía más diversa e inclusiva del mundo, según el Índice de Diversidad e Inclusión de Refinitiv\nSostenibilidad, un motor de cambio, conoce nuestro compromiso\nSobre nosotros:\n· 800K colaboradores a nivel global.\n· 9K clientes en 120 países\n· + de 2.000 Talentos en Chile.\n· Proyectos en diversas industrias\n*Este proceso incorpora herramientas de Inteligencia Artificial. Accenture asegura revisión humana en cada etapa/toma de decisiones.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nDeclaración de igualdad de oportunidades en el empleo\nCreemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.\n\n.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nDeclaración de igualdad de oportunidades en el empleo \nCreemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. 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