{"id":3722467,"url":"https://alion.io/job/accenture-banking-services-hub-lead","title":"Banking Services Hub Lead","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2115,"ghost_share":0.001,"stale_share":0.165,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T06:29:46Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Accenture Industry and Enterprise\nIn today’s business environment, growth isn’t just about building value - it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. At Accenture Industry and Enterprise, you will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.\nWhatYou’llDo\nThe Hub Lead (Operations Lead) is responsible for overseeing day-to-day operations within the hub, ensuring efficient service delivery, strong team performance, and continuous improvement of processes. This role combines operational execution with team leadership and stakeholder management to ensure alignment with business objectives and service quality standards.\nThe ideal candidate brings 3-5 years of experience in operations, team leadership, or process management, with a strong focus on delivering results, optimizing workflows, and developing people.\nMain Responsibilities\nManage and oversee day-to-day hub operations, ensuring smooth execution and adherence to processes\nIdentify process gaps and drive continuous improvement initiatives to enhance efficiency and quality\nHandle operational escalations, ensuring timely resolution of issues and risks\nCoordinate with cross-functional teams (e.g., Delivery Leads, IT, Finance) to ensure alignment on priorities\nEnsure compliance with internal policies, governance standards, and regulatory requirements\nPrepare and present operational reports and performance insights to relevant stakeholders\nProfessional Skills\nStrong understanding of operational processes and service delivery models\nExperience managing KPIs, SLAs, and performance dashboards\nKnowledge of process improvement methodologies (Lean, Six Sigma - is a plus)\nAbility to analyze data and translate insights into actionable improvements\nProficiency in tools such as Excel, Power BI, or operational systems/CRMs\nGood understanding of risk management, controls, and compliance frameworks\nExperience in resource planning and workload management\nSoft Skills\nStrong leadership and team management capabilities\nExcellent communication and stakeholder management skills\nHigh level of ownership and accountability\nStrong problem-solving and decision-making abilities\nAbility to work in a fast-paced and dynamic environment\nCollaborative mindset with a focus on team engagement and motivation\nAdaptability and resilience in managing change and operational challenges\nExperience\n3 to 5 years of experience in operations, logistics, or customer operations (previous experience in Banking or similar is a plus)\nProven experience in a lead / supervisory role\nExperience on delivering results in a process-driven and KPI-focused environment\nExperience in managing teams, handling escalations, and improving operational performance\nExposure to hub-based or centralized operations environments is a plus\nQualifications\n· Bachelor’s degree in finance, Economics, Business, Law, or related field\n· English level: C1 (advanced proficiency required).\nWorking Conditions:\nMay be required to work on Client-observed holidays and local holidays\nLegal: Must own a valid work permit or EU/Schengen Space Nationality to legally work in Portugal.\nWhatWeOffer\nHealthinsurance\nLife Insurance and Pension PlanPrograms\nFreemedicalservicesattheoffice(Physician,Nutritionist,Psychologist)\nWellnessprograms\nFlexbenProgram(SupportforEducation,Kindergarden, Training, Technology, Health)\nEmployeeShare Purchase Plan\nPersonalizedtrainingpathsandaccesstoUdemyandPlurisightPlataforms\nFlex-abilityprogram(financialand flexible supportforpeoplewithdisabilities)\nSpecialbankingconditions\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nDeclaração de Igualdade de Oportunidades de Emprego\nAcreditamos que ninguém deve ser discriminado por suas diferenças. Todas as decisões de contratação devem ser tomadas sem distinção de idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, deficiência, condição de veterano militar, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, cidadania ou qualquer outra condição protegida pela legislação aplicável. Nossa rica diversidade nos torna mais inovadores, competitivos e criativos, o que nos ajuda a atender melhor nossos clientes e nossas comunidades.","description_format":"text","description_chars":5638,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-04T03:15:16Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.78,"p_room":0.55,"age_days":6,"expected_fill_days":5,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/accenture-banking-services-hub-lead","json_url":"https://alion.io/job/accenture-banking-services-hub-lead.json","meta":{"generated_at":"2026-11-04T11:11:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-banking-services-hub-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-banking-services-hub-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-banking-services-hub-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-banking-services-hub-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-banking-services-hub-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3722467}},{"tool":"search_jobs","arguments":{"company":"accenture.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3722467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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