{"id":3304091,"url":"https://alion.io/job/accenture-bilingual-customer-support-representative-englishfrench","title":"Bilingual Customer Support Representative (English/French)","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2111,"ghost_share":0.001,"stale_share":0.159,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. Catharines, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-03T17:04:26Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"About Accenture\nAccenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we help clients improve performance and create sustainable value.\nThe Opportunity\nAs a Customer Support Representative, you will provide customer support through inbound chat interactions, assisting customers with a variety of service-related inquiries. You will deliver exceptional customer experiences by resolving issues efficiently, providing accurate information, and ensuring timely support through written communication.\nThis role is ideal for individuals who enjoy helping customers, solving problems, and working in a fast-paced, customer-focused environment.\nKey Responsibilities\nRespond to inbound customer inquiries via chat in both English and French.\n\nInvestigate and resolve customer issues by following established processes and procedures.\n\nProvide accurate information while maintaining a high standard of customer service.\n\nEscalate complex inquiries when appropriate and ensure proper documentation of customer interactions.\n\nMeet service level, quality, and productivity targets.\n\nNavigate multiple systems and applications simultaneously while maintaining accuracy.\n\nCollaborate with team members and leadership to support operational objectives.\n\nAdhere to company policies, client requirements, and compliance standards.\n\nWhat We Are Looking For\nBasic Qualifications\nMinimum of 1 year of experience in customer service, customer contact services, or customer support.\nHigh School Diploma, CAEC (formerly GED), or equivalent\nBilingual proficiency in English and French (written and verbal).\n Preferred Qualifications\nStrong written communication skills with the ability to communicate professionally through chat.\nExperience supporting customers through digital channels such as chat, email, or online platforms.\nBasic computer skills and proficiency using multiple applications simultaneously.\nAbility to multitask in a fast-paced environment.\nStrong problem-solving and analytical abilities.\nExcellent attention to detail and customer-focused mindset.\nWhat You'll Do\nAs part of Accenture's Next Generation Customer Operations practice, you will:\nYou will be aligned with Accenture's Customer Operations team, delivering customer care solutions through chat support while ensuring customer inquiries are resolved efficiently and in accordance with service level agreements and quality standards. Your focus will be on creating positive customer experiences and helping customers navigate Loblaw's digital services and retail offerings.\nWorking at Accenture\nAt Accenture, we value diverse perspectives, continuous learning, and innovation. You'll have access to training, career development opportunities, and a collaborative environment where you can grow your skills and build your career.\nCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.\nThe recruiting efforts for this position are intended to fill a brand new position.\nThe base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.\nInformation on benefits is here.\nRole Location Hourly Salary Range\nBritish Columbia/Ontario/New Brunswick $19.62 to $19.62\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.","description_format":"text","description_chars":5475,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-27T00:33:17Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 5","filings_12m":5,"filings_prev_12m":6,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage; Global Talent Stream","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.067,"p_room":0.28,"age_days":63,"expected_fill_days":5,"reasons":["conf:0","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/accenture-bilingual-customer-support-representative-englishfrench","json_url":"https://alion.io/job/accenture-bilingual-customer-support-representative-englishfrench.json","meta":{"generated_at":"2026-11-03T17:16:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-bilingual-customer-support-representative-englishfrench"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-bilingual-customer-support-representative-englishfrench"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-bilingual-customer-support-representative-englishfrench"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-bilingual-customer-support-representative-englishfrench\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-bilingual-customer-support-representative-englishfrench"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3304091}},{"tool":"search_jobs","arguments":{"company":"accenture.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3304091},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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