{"id":594467,"url":"https://alion.io/job/accenture-cloud-infrastructure-support-engineer-l2-247-sovereign-cloud-operations","title":"Cloud Infrastructure Support Engineer (L2) - 24×7 Sovereign Cloud Operations","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2088,"ghost_share":0.001,"stale_share":0.143,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-10-28T05:59:10Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Red Hat","optional":false},{"name":"VictoriaMetrics","optional":false},{"name":"Ansible","optional":true},{"name":"Azure","optional":true},{"name":"Databricks","optional":true},{"name":"Harbor","optional":true},{"name":"HashiCorp Vault","optional":true},{"name":"OpenTofu","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-09-10T15:02:35Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-28T16:10:38Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Europe is rebuilding its digital foundations. A growing number of banks, insurers, hospitals, public authorities and industrial companies are moving their most critical systems onto sovereign cloud infrastructure - cloud platforms operated in Europe, under European law, outside the reach of non-European jurisdictions.\nAccenture is building a 24×7 Cloud Operations team in Romania to run and safeguard one of these platforms for a leading European sovereign cloud provider. The platform is built on OpenStack with substantial in-house engineering on top, and it carries mission-critical enterprise workloads.\nYou will be part of an operations team that is genuinely responsible for keeping this platform available - this is a hands-on engineering role in operations.\nWhat you will do\nOwn incidents. Detect, investigate, mitigate and resolve issues affecting compute, storage, network, Kubernetes and platform services.\n\nWork the alerts, not just the queue. A large share of the work arrives as monitoring events rather than user tickets. You will interpret metrics and logs, separate noise from a real problem, and act before customers notice.\n\nTroubleshoot at depth. Linux system analysis, OpenStack CLI diagnostics, Kubernetes workload inspection, storage and network fault isolation.\n\nRun standard operations. Provisioning of virtual machines, volumes, networks and access rights via portal, CLI and existing automation.\n\nJoin and lead bridge calls with the client’s engineering teams - in English, under time pressure.\n\nEscalate intelligently. Where third-level engineering is required, hand over a clean, evidence-based analysis rather than a forwarded ticket.\n\nContribute to root cause analysis delivered within 48 hours of major incidents, and turn findings into preventive action.\n\nImprove the runbooks. The platform is young and documentation is still growing. Every incident you resolve should leave behind a better procedure than you found.\n\nHand over cleanly to the next shift. Continuity is a team discipline, and it is part of the job.\n\nWhat you bring\nRequired\n2+ years in infrastructure, cloud, systems or platform operations, in production environments with real availability requirements.\n\nGood Linux administration and troubleshooting - Red Hat Enterprise Linux or comparable. You are at home on the command line: processes, storage, networking, systemd, logs, performance.\n\nGood understanding of IaaS concepts: virtual machines, block/object/file storage, virtual networks, load balancers, DNS, backup.\n\nHands-on experience with at least one cloud platform. Private-cloud or OpenStack-based platforms are the closest match; public cloud experience with genuine infrastructure depth is equally welcome.\n\nWorking knowledge of Kubernetes and containers - inspecting pods, reading logs and events, restarting workloads, recognising what “broken” looks like.\n\nMonitoring and observability practice: reading and interrogating dashboards and log platforms (Grafana, Kibana, Prometheus/VictoriaMetrics or equivalents).\n\nVersion control and basic automation: Git, plus Bash or Python scripting.\n\nStructured incident handling - ITIL-aligned incident, problem and change practice, and the discipline to document while working.\n\nProfessional English, spoken and written. You will use it every day, including on live incident calls.\n\nWillingness and ability to work in a 24×7 shift rotation, including nights, weekends and public holidays.\n\nBased in Romania, and able to travel to Germany for the initial onboarding at the client site.\n\nNice to have\nOpenStack operational or engineering experience\n\nTerraform / OpenTofu / Ansible\n\nContainer registry operations (Harbor or similar)\n\nIPAM / DCIM tooling (Netbox or similar)\n\nSecrets management (HashiCorp Vault, KMS)\n\nPrevious NOC, SRE or 24×7 operations experience\n\nGerman language skills at any level\n\nCertifications: RHCSA/RHCE, CKA/CKAD, ITIL, any cloud certification\n\nEmployee Benefits - Be Well, Work Well, Live Well\nYou will be part of o large community of Azure Engineers, including super skilled Data Engineers, Data Architects, Databricks Champions, etc.\n\nSponsorship for Microsoft Azure and Databricks certifications (but not limited to those only)\n\nAccess to multiple online learning platforms\n\nMicrosoft Azure Subscription\n\nAccess to various training programs from soft skills areas\n\nMultiple career development lanes: Azure Data Engineer SME, Azure Architect, Project Management, AI Engineer, etc.\n\nWork from home\n\nContinuous growth in a positive and multicultural work environment\n\nRefer-a-Friend - get a bonus in the employee referral program\n\nFamily oriented benefits\n\nShare purchase plan\n\nPersonalized benefits package, including meal vouchers, public transportation, medical services, private pension, life insurance, gym subscription and many more\n\nAccenture reserves the right to close the role prior to this date should a suitable applicant be found.\n#LI-EU\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.","description_format":"text","description_chars":6663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-10T15:02:35Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.086,"p_room":0.28,"age_days":47,"expected_fill_days":5,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/accenture-cloud-infrastructure-support-engineer-l2-247-sovereign-cloud-operations","json_url":"https://alion.io/job/accenture-cloud-infrastructure-support-engineer-l2-247-sovereign-cloud-operations.json","meta":{"generated_at":"2026-10-28T18:14:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24998,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-cloud-infrastructure-support-engineer-l2-247-sovereign-cloud-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-cloud-infrastructure-support-engineer-l2-247-sovereign-cloud-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-cloud-infrastructure-support-engineer-l2-247-sovereign-cloud-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-cloud-infrastructure-support-engineer-l2-247-sovereign-cloud-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-cloud-infrastructure-support-engineer-l2-247-sovereign-cloud-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":594467}},{"tool":"search_jobs","arguments":{"company":"accenture.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":594467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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