{"id":183416,"url":"https://alion.io/job/accenture-cloud-support-engineer-mandarin-speaker","title":"Cloud Support Engineer - Mandarin Speaker","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2058,"ghost_share":0.001,"stale_share":0.12,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cyberjaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Docker","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-09-01T07:39:30Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-21T03:06:20Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":50},"description":"THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will allow you to engage deeply with Cloud Technical Support Specialist, fostering growth and expertise in this dynamic area. We look forward to welcoming your enthusiasm and dedication to making a meaningful impact.\nJob Responsibilities:\nServe as a team’s public cloud technical expert, independently handle complex public cloud user tickets, avoid escalation to the backend teams, and improve first-line self-resolution rate.\nProvide real-time technical guidance to team engineers, helping the public cloud first-line support team improve overall technical problem-solving capabilities.\nProvide after-sales cloud service support for VIP customer groups.\nParticipate in the construction and maintenance of the knowledge base, write technical documents and FAT solutions, and promote knowledge accumulation and sharing.\nIdentify common issues and training needs in first-line public cloud support services and assist in developing training plans.\nAssist the team leader to ensure SLA compliance for first-line public cloud services and maintain customer satisfaction.\nAssist the team in handling P1 and P2 critical cases.\nParticipate in 7*24 shift rotation.\nRequirements:\nComputer Science, information Technology, or related disciplines.\n7+ years of experience in infrastructure and public cloud technical support, operations, or related areas.\nFamiliar with at least one major public cloud platform (e.g., Tencent Cloud, Alibaba Cloud, AWS, Azure) with solid knowledge of cloud architecture fundamentals.\nProficient in Linux/Unix, windows server operating system with strong system troubleshooting skills and familiar with common command-line tools.\nFamiliar with fundamental network support (TCP/IP, DNS, HTTP/HTTPS, Load Balancing, etc.) and able to independently troubleshoot common network issues.\nExcellent Chinese and English listening, speaking, reading, and writing skills; able to work fluently and professionally with global team in both languages.\nStrong service awareness and customer communication skills; excellent problem analysis and logical thinking abilities.\nStrong stress tolerance and teamwork skills.\nNice to have:\nCertifications in major public cloud platforms (e.g., AWS Solution Architect Associate/Professional, Azure Administrator/Architect, Alibaba Cloud ACP/ACE, Tencent Cloud TCCA/TCCP/TCCE).\nExperience with ITIL or PMP IT service process.\nHands-on experience with containerization technologies (Docker, Kubernetes).\nExperience in cross-national team collaboration.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. 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