{"id":2232157,"url":"https://alion.io/job/accenture-crm-consultant","title":"CRM Consultant","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2002,"ghost_share":0.001,"stale_share":0.082,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":204000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":709},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T17:03:42Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Role: CRM Business Architect\nPractice: Accenture Song Service\nCareer Level: 8 - Associate Manager\nLocation: Dublin, Ireland\nRole Overview\nWe are expanding the Accenture Song CRM practice in Ireland and are seeking a CRM Business Architect with a strong technology consulting background to help clients translate growth, customer and operational priorities into practical CRM capabilities, target architectures and transformation roadmaps.\nThis mid-senior role combines business architecture, CRM strategy, marketing technology, enterprise AI and solution architecture. You will assess current capabilities, define pragmatic target states and design integrated solutions across CRM, data and AI ecosystems, working with senior stakeholders and specialist teams to turn business priorities into feasible transformation roadmaps and delivery plans.\nKey Responsibilities\nBusiness Architecture & Consulting\nLead discovery with senior business and technology stakeholders to define priorities, pain points, constraints and value opportunities. \nDevelop current- and future-state business architectures spanning customer journeys, capabilities, processes, operating model, governance, data and technology. \nTranslate business outcomes into prioritised roadmaps, architecture artefacts and executive recommendations that align stakeholders around a shared target state. \nCRM Solution Architecture & Technology Strategy\nShape end-to-end CRM and martech architectures connecting customer experience, data, identity, content, decisioning, channels, workflow and integration. \nDesign interoperable solutions across major ecosystems, including Adobe Experience Cloud, Salesforce and Microsoft Dynamics 365. Adobe Workfront, AEP, AEM and AJO experience is particularly relevant. \nAssess technology estates, define architecture principles and integration patterns, and recommend secure, scalable and operable platform solutions. \nEnterprise AI & Intelligent Customer Architecture\nDefine enterprise AI architectures for customer engagement across intelligent profiles, governed data and context, models, agents, tools, workflows and channels. \nDesign secure MCP and integration layers and enterprise orchestration across events, decision engines, workflows, AI agents and human approval points. \nSet production requirements for grounding, evaluation, observability, privacy, security, resilience, cost and responsible AI governance. \nSolution Shaping, Delivery & Practice Leadership\nShape architecture-led opportunities and proposals, including scope, approach, estimates, risks, dependencies and value case. \nBridge strategy and implementation through architecture governance, design assurance and collaboration across product, design, data, engineering and delivery teams. \nStrengthen the Song CRM practice through reusable methods, reference architecture and thought leadership. \nWe’re looking for an experienced technology consultant who can connect business outcomes, customer strategy and enterprise architecture. You will bring structure to ambiguity, move confidently between executive and technical conversations, and lead multidisciplinary teams from discovery through solution shaping and delivery.\n4+ years’ experience across technology consulting, business or solution architecture, CRM, martech or enterprise transformation. \nStrong business architecture capability, including current- and future-state assessment, capability and value-stream modelling, operating models, roadmaps and transition planning. \nPractical solution architecture experience across customer platforms, data, cloud, APIs, integration and non-functional requirements in complex enterprise environments. \nDepth in at least one leading CRM or martech ecosystem. Adobe Experience Cloud experience, particularly Workfront, Adobe Experience Platform, Adobe Experience Manager or Adobe Journey Optimizer, is highly desirable. Equivalent expertise in Salesforce, Microsoft Dynamics 365 or another major ecosystem is also valued. \nStrong understanding of enterprise AI and intelligent customer architecture, including unified profiles, grounding and context management, MCP-based integration, agent and workflow orchestration, observability, security and responsible AI controls. \nAbility to translate complex business and technical information into clear architecture options, executive recommendations, commercially sound proposals and feasible delivery plans. \nConfidence influencing senior marketing, customer, data and technology stakeholders and facilitating decisions across competing priorities. \nDesirable Qualifications\nRelevant architecture, platform, data, AI or cloud certifications. \nExperience using practical architecture methods and tools to model capabilities, processes, solutions and technology decisions. \nExperience with agentic AI platforms, knowledge retrieval or graph patterns, event-driven integration, API management and enterprise workflow orchestration. \nExperience delivering transformation in regulated or complex sectors such as financial services, healthcare, retail, consumer goods or technology. \nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities","description_format":"text","description_chars":6823,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-10T20:55:49Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.672,"p_room":0.55,"age_days":5,"expected_fill_days":5,"reasons":["conf:8","win:tail","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/accenture-crm-consultant","json_url":"https://alion.io/job/accenture-crm-consultant.json","meta":{"generated_at":"2026-10-14T20:41:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-crm-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-crm-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-crm-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-crm-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-crm-consultant"}]}