{"id":3664135,"url":"https://alion.io/job/accenture-customer-service-associate-manager-voice-2","title":"Customer Service Associate Manager - Voice","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2118,"ghost_share":0.001,"stale_share":0.166,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T11:05:10Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Skill required: Language Translation - Customer ServiceDesignation: Customer Service Associate Manager\nQualifications: Any Graduation\nYears of Experience: 10 to 14 years\nLanguage - Ability: Japanese - Expert\nAbout Accenture\nAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com\nWhat would you do?\nYou will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data or reports, whilst conducting analysis and reconciling transactions.\nRecord to Report (R2R) is a finance and accounting process that involves collecting, processing, and delivering accurate financial data.\nThis includes recording transactions, reconciling accounts, & preparing financial statements. Effective R2R processes ensure compliance with accounting standards & support informed decision-making.\nInvolves balancing all balance sheet accounts against sub-ledger or other non-general ledger based source data to verify whether the balance sheet accounts are in balance with the source system feeding the general ledger\nDifferences which arise are addressed as reconciling items.\nYou will support Japanese-speaking stakeholders, reviewing source documents and communicating on accounting matters in Japanese and English.\nWhat are we looking for?\nPrimary skill - Customer Service - P1\nSecondary skill - Account Reconciliations - P1\nForeign Language-Japanese: JLPT N2 or above (N1 preferred) or equivalent NAT certification\nGood oral and written English and Japanese skills\nHands-on experience in month-end close, journal entries, intercompany accounting and balance sheet reconciliations\nSAP experience; proficient in MS Excel\nClear communicator, calm under pressure and detail focused\nFlexible to work in the time zone of the supported country\nRoles and Responsibilities:\nIn this role you are required to identify and assess complex problems for area of responsibility\n• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors\n• Requires adherence to strategic direction set by senior management when establishing near-term goals\n• Interaction of the individual is with senior management at a client and or within Accenture, involving matters that may require acceptance of an alternate approach\n• Some latitude in decision-making is required; acts independently to determine methods and procedures on new assignments\n• Decisions have a major day to day impact on area of responsibility\n• The person manages large to medium sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture\n• • Please note that this role may require you to work in rotational shiftsAny Graduation\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. 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