{"id":1717135,"url":"https://alion.io/job/accenture-customer-technology-advisory-manager","title":"Customer Technology & Advisory Manager","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2003,"ghost_share":0.001,"stale_share":0.083,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":197000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T19:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-15T01:50:38Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Are you ready to take on a new challenge & join our Sales & Service team as a Customer Advisory Manager?\nWe are currently looking for talented and motivated people who will:\nSupport in shaping the agenda of multiple C-level positions on the customer agenda.\nOperate with a client-first mindset and shape the path to deliver successful outcomes by communicating in a concise way with all our clients.\nDesign customer experience to unlock growth and trapped value.\n\nDesign the customer roadmap through identifying needs and translating these into concrete projects & requirements\n\nManage end to end customer engagements, including structured planning and governance\n\nCoach and support our team in delivering client work as well as help them in their career evolutions\n\nConduct assessments to help to identify vulnerabilities, challenges, and opportunities in the current state of our clients.\nHelp our clients to gain deeper insights in the customer and their needs, behaviors, and frustrations, to define a customer strategy and differentiated value propositions.\nDemonstrate strong analytical skills by developing financial models and business cases, measuring the value generated from improved customer experience and/or reduced cost-to-serve.\nQuickly absorb information and can understand and structure complex problems.\n\nKeep on reading to learn more about the job, your future colleagues & all that Accenture has to offer!\nYour job\nYou will be involved in driving business development opportunities and will focus on delivering innovative and action-oriented business solutions and strategies for our leading clients.\nYou will be responsible for managing a team of advisory professionals, fostering a culture of excellence, and developing strategic initiatives to expand our market presence.\nTogether with your project team, you will develop data-driven insights and formulate recommendations to solve complex challenges on the customer agenda.\nYou will lead and deliver workstreams to drive the ambitioned outcomes, in continuous collaboration with the client.\nWith a people-first mindset, you coach and mentor analysts and consultants to support them in further developing their strengths.\nMuch of the work we do is at the cutting edge of innovation and thinking. We involve our people in the latest and newest innovative trends, and they largely contribute to publishing and sharing this knowledge as thought leadership to benefit clients, industry, and fellow colleagues.\nYour team\nAccenture Song is world’s largest tech powered creative agency focused on executive-level effort to deliver outstandingcreative customer experiences for our clients. You will be part of an exciting environmentas we have the energy and pace of a start-up, merged withthe stability of a well-established Accenture consultancy.\nAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at:www.accenture.com/song.\nSong is one of five services that make up one Accenture - the others are Strategy & Consulting, Technology, Operations, and Industry X.\nYour background\nMinimum 5-7 years of work experience, preferably related to customer sales & service topics.\nDemonstrate prior consulting experience or have a relevant project management background.\nFunctional experience with growth, go-to-market, commercial, customer & distribution strategies.\nExperience in digital/strategic transformation programs & value realization, operating model redesigns or service designs.\nExperience in business analysis, process design, customer journey and maturity assessment.\nProven presentation and storytelling skills, personal impact and confidence to lead meetings, presentations and workshops.\nFirst class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical and impactful manner.\nAbility to thrive in a fast-paced, dynamic environment and adapt to changing priorities.\nStrong mentoring & coaching skills with the ability to motivate and inspire teams to achieve targets and to lead a workstream within a broader project scope.\nTechnology knowledge of CRM platforms, Marketplaces, eCommerce, customer analytics solutions, Engagement centers, conversational AI & chat, customer portals etc.\nEffective communication in Dutch or French, and English.\nOur offer\nAt Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you're great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role-specific skills and expertise.\nBeyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well-being. These benefits include:\n13th month + holiday allowance: Ensuring financial stability and recognition for your hard work.\n20 + 12 holidays: Providing ample time to recharge and spend quality moments with loved ones.\nLaptop and smartphone: Equipping you with the necessary tools to excel in your role, regardless of location.\nHospitalization insurance and extensive group insurance package: Prioritizing your health and well-being, so you can focus on what matters most.\nBonus program: Recognizing and rewarding your exceptional contributions to the team's success.\nTraining & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.\nGreen mobility program: Supporting environmentally friendly commuting options like e-bikes, public transport, bike 2 work allowance, and more.\nFlexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.\nDiscount program: Offering discounts at your favorite (online) shops, so you can enjoy life outside of work.\nEmployee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.\nEco-cheques: Promoting sustainable living and environmentally conscious choices.\nAnd many more!\nInterested?\nAre you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. 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