{"id":1173209,"url":"https://alion.io/job/accenture-de032985-customer-service-associate","title":"DE032985-Customer Service Associate","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2003,"ghost_share":0.001,"stale_share":0.083,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T09:09:28Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-15T01:50:38Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Customer Service Associate\nWORK SETUP: Hybrid\nRESPONSIBILITIES:\nReceives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.\nConducts research through maximizing all available resources and provides the necessary information in response to queries from callers.\nProvides resolutions to caller problems and issues including researching and exploring alternative solutions.\nCreates promised solutions or after call work and escalates unresolved issues outside of his/her scope.\nNavigates through a computerized data entry system or other relevant applications.\nManages documentation of all call information according to standard operating procedures.\nUndertakes all compliance and regulatory training in line with company requirements.\nAccountable to keeping up with process related learnings/training and meeting performance standards set by the business.\nOTHERS:\nProject Shift Schedule: Night Shift\nProject Rest Day: Weekends Off\nProject/Team Location: Quezon Gateway Tower 2SKILL AND QUALIFICATIONS:\nAt least 12 months of BPO CSR experience in Insurance and any related fields (wealth management, banking, finance, health), or 12 months of BPO CSR experience, any account, AND, 12 months of work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, etc.) or medical insurance\nVoice proficiency: B2\n• Work Background/Experience in General: Must be open to BPO & Non-BPO Experience\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. 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