{"id":1173220,"url":"https://alion.io/job/accenture-de033045-customer-service-associate","title":"DE033045-Customer Service Associate","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2252,"ghost_share":0,"stale_share":0.047,"repost_share":0.004,"time_to_fill_p50_days":5,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-24T09:09:28Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T13:20:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Customer Service Associate\nWORK SETUP: Return to Office\nRESPONSIBILITIES:\nHandles customer service inquiries via telephone and or email and performs a variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Voluntary Benefits.\nWill support the resolution of customer problems, incidents, issues, requests, and queries\nLiaise with other support teams, or product teams as required to resolve requests issues in a timely manner\nEnsure proper documentation, notification, escalation, tracking, and follow up of all incidents\nManages incoming telephone calls, emails, and or faxes for Voluntary Benefits\nUtilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency\nAble to learn and be proficient with client s incident management and knowledge management tools, client information systems, and service desk procedures\nDemonstrates understanding of the customer s business needs as trained and maintains high customer satisfaction ratings\nMay perform follow up on incidents with customers to ensure customer satisfaction\nMay support reporting functions providing end-of-day status, data for weekly status reports, etc.\nOTHERS:\nProject Shift Schedule: Night Shift\nProject Rest Day: Weekends Off\nProject/Team Location: Quezon Gateway Tower 2SKILL AND QUALIFICATIONS:\nAt least 1 yr of BPO experience, 6 months of it must be Contact Center experience\nNo domain skills required/Open resources from any account (Insurance/Claims experience is a plus)\n• Voice Proficiency - B2\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. 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