{"id":1179109,"url":"https://alion.io/job/accenture-de033159-customer-service-associate","title":"DE033159-Customer Service Associate","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2252,"ghost_share":0,"stale_share":0.047,"repost_share":0.004,"time_to_fill_p50_days":5,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T12:33:32Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T21:34:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Customer Service Associate\nWORK SETUP: Return to Office\nRESPONSIBILITIES:\nPerforms customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notify responsible party for resolution\nDevelops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements\nDemonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings\nSeeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback\nMay complete and resolve non-call customer contact requests received by mail, web or email\nMay perform follow-up on incidents with customer to ensure customer satisfaction\nDevelop and maintain product knowledge, industry knowledge, business and professional skills by participating in on-the-role training and classroom training\nShare information required for the team to be successful\nDevelop and maintain knowledge of customer and customer-specific business environment\nMay identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction\nOTHERS:\nProject Shift Schedule: Rotation\nProject Rest Day: Rotation\nProject/Team Location: Taguig Uptown Bonifacio Tower 3SKILL AND QUALIFICATIONS:\nStandard Voice Profile\n• At least 6 months of relevant experience\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. 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