{"id":1179111,"url":"https://alion.io/job/accenture-de033197-customer-service-associate","title":"DE033197-Customer Service Associate","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2001,"ghost_share":0.001,"stale_share":0.08,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":29000,"period":"year","method":"role_country_seniority_unknown","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VLAN","optional":false}],"status":"live","first_seen_at":"2026-09-24T12:33:32Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-13T03:17:51Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Customer Service Associate\nWORK SETUP: Return to Office\nOVERALL PURPOSE:\nThe Technical Support Representative is responsible for identifying, diagnosing, and resolving customer issues across multiple channels while ensuring accurate documentation, proper escalation, and timely closure.\nRESPONSIBILITIES:\nProvide end-to-end support for customer issues, incidents, and service requests across voice, chat, email, and other digital channels\nAccurately diagnose and resolve customer concerns by following defined troubleshooting procedures and using appropriate tools and systems\nEnsure all interactions and incidents are properly logged, documented, tracked, and closed within agreed SLAs\nPerform proactive follow-ups and provide clear updates to ensure resolution and customer satisfaction\nEscalate complex or unresolved issues to the appropriate teams while maintaining ownership\nTroubleshoot issues related to:\nCLI / Voice Numbers (caller ID, routing, provisioning)\nHosted PBX / VoIP (call quality, extensions, call flows)\nBroadband (connectivity, speed, stability issues)\nAnalyze service issues such as latency, outages, call failures, and configuration errors\nProvide clear, simple explanations and self-help guidance to customers\nSupport service provisioning, activation, and configuration activities for voice and broadband services\nAssist in customer activations, including validation and testing of configured services\nMake necessary configuration adjustments to ensure successful service delivery and acceptance testing\nMaintain accurate system updates and documentation for all service-related activities\nApply working knowledge of telecom/network concepts such as but not limited to:\nIP addressing, VLAN, and port assignments\nNetwork layouts and configurations\nSupport engineering and provisioning teams in tasks such as but not limited to:\nUnderstanding project requirements\nPreparing pre-engineering checklists\nAssisting in installation and service implementation activities\nEnsure accurate recording of network builds and updates in centralized systems\nAdhere to all authentication, security, quality, and compliance standards\nEnsure proper and secure handling of customer and network-related data\nMaintain detailed and accurate documentation of all troubleshooting steps, resolutions, and configurations\nIdentify and report system or application issues and contribute to process improvements\nDemonstrate strong ownership, accountability, and attention to detail in all tasks\nMeet or exceed performance metrics such as CSAT, QA, FCR, and productivity targets\nContinuously improve technical and customer handling skills through training, coaching, and feedback\nProactively identify opportunities to improve processes, call flows, and escalation handling\nExhibit professionalism, empathy, and effective communication in all customer interactions\nMaintain a strong understanding of customer business needs and service impact\nCollaborate with internal teams, stakeholders, and support groups to resolve issues efficiently\nContribute to a positive team environment through knowledge sharing and support for peers\nOTHERS:\nProject Shift Schedule: Rotation\nProject Rest Day: Rotation\nProject/Team Location: Taguig Uptown Bonifacio Tower 2SKILL AND QUALIFICATIONS:\nAt least 6 months of relevant experience\n• Open to any technical support account (not limited to voice or broadband services)\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. 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