{"id":1216060,"url":"https://alion.io/job/accenture-de033370-customer-service-new-associate","title":"DE033370-Customer Service New Associate","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2257,"ghost_share":0,"stale_share":0.048,"repost_share":0.004,"time_to_fill_p50_days":5,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T08:56:42Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T01:36:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Customer Service New Associate\nWORK SETUP: Hybrid\nOVERALL PURPOSE:\nLPG Customer Service Representative is responsible for handling inbound customer interactions related to LPG cylinder services and conduct Outbound if need be. This role ensures timely processing of orders, accurate account updates, and effective resolution of delivery concerns while providing excel.\nRESPONSIBILITIES:\nHandle inbound calls related to LPG cylinder orders, delivery inquiries, and service requests. Outbound call if need be.\nProcess new LPG cylinder orders and ensure accurate entry into the system.\nAssist customers with delivery rescheduling requests and coordinate with the logistics team to ensure timely fulfillment.\nInvestigate and resolve delivery disputes, including missed deliveries, incorrect orders, or delivery delays.\nPerform account updates, including customer information, contact details, and service preferences.\nProcess upfront payment arrangements and guide customers through payment procedures.\nIdentify opportunities for sales referrals and endorse potential leads to the appropriate sales team.\nMaintain accurate records of customer interactions, orders, and resolutions in the system.\nEnsure compliance with company policies, safety standards, and customer service protocols.\nDeliver a high level of customer satisfaction by addressing concerns promptly and professionally.\nOTHERS:\nProject Shift Schedule: Morning Shift\nProject Rest Day: Weekends Off\nProject/Team Location: Quezon Gateway Tower 2SKILL AND QUALIFICATIONS:\nStandard Voice Profile\n• No experience required\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.","description_format":"text","description_chars":3490,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-25T08:56:42Z"}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-09-26T03:41:55Z"},"pay":null,"html_url":"https://alion.io/job/accenture-de033370-customer-service-new-associate","json_url":"https://alion.io/job/accenture-de033370-customer-service-new-associate.json","meta":{"generated_at":"2026-09-26T03:41:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3946,"day_limit":5000,"remaining_today":1054,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}