{"id":1262414,"url":"https://alion.io/job/accenture-delivery-lead-senior-manager-voice","title":"Delivery Lead Senior Manager - Voice","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2108,"ghost_share":0.001,"stale_share":0.157,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":16,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T20:50:55Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-03T04:59:39Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Skill required: Order to Cash - Accounts Receivable Ledger MaintenanceDesignation: Delivery Lead Senior Manager\nQualifications: Any Graduation\nYears of Experience: 16 to 25 years\nAbout Accenture\nAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com\nWhat would you do?\nYou will be aligned with our Finance Operations vertical & will be helping us in determining financial outcomes by collecting operational data or reports, whilst conducting analysis & reconciling transactions.\nThis team over looks the entire processes that starts from customers inquiry, sales order to delivery & invoicing.\nThe Order to Cash Processing team provides services to clients & organizations by helping them in the areas of optimizing working capital, providing real-time visibility & end-to-end management of revenue & cash flow, & streamlining billing processes.\nThe Collections Operations team focuses on managing collections & disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions\nThe team is responsible for follow up for missing remittances, prepare refund package with accuracy & supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, & ensure compliance to internal controls, standards, & regulations.\nWhat are we looking for?\nFinance Processes\nAbility to manage multiple stakeholders\nStakeholder Management and Multiple Client Interactions.\nRoles and Responsibilities:\nIn this role you are required to identify and assess complex problems for area of responsibility\nYou will need to create solutions in situations which requires an in-depth analysis, evaluation of variable factors\nThis will require alignment to strategic direction set by senior management when establishing near-term goals\nYour primary interaction will be with senior management at a client and or within Accenture, involving matters that may require acceptance of an alternate approach\nSome latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments\nYou will need to flag risks to clients and Accenture stakeholders and propose action plans where needed\nYou will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value\nDecisions that you make in this role will have a major day to day impact on area of responsibility\nYou will be managing medium-large sized teams and, or work efforts at a client or within Accenture\nYou would require transformation mindset and eye for identifying automation, process improvement opportunities.\n• Please note this role may require you to work in rotational shifts.Any Graduation\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.","description_format":"text","description_chars":5177,"description_truncated":false,"requirements":{"experience_years_min":16,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-25T20:50:55Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.297,"p_room":0.35,"age_days":37,"expected_fill_days":5,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/accenture-delivery-lead-senior-manager-voice","json_url":"https://alion.io/job/accenture-delivery-lead-senior-manager-voice.json","meta":{"generated_at":"2026-11-03T05:25:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-delivery-lead-senior-manager-voice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-delivery-lead-senior-manager-voice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-delivery-lead-senior-manager-voice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-delivery-lead-senior-manager-voice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-delivery-lead-senior-manager-voice"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1262414}},{"tool":"search_jobs","arguments":{"company":"accenture.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1262414},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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