{"id":970140,"url":"https://alion.io/job/accenture-deskside-engineer","title":"Deskside Engineer","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2120,"ghost_share":0.001,"stale_share":0.17,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":875},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-16T17:15:43Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-07T13:19:33Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Role title: Deskside Engineer\nLocation: London\nTravel: 100% Onsite\nSalary: Competitive salary and package (Depending on level of experience)\nAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.\nWe believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.\n“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO.\nDiscover the excitement of problem solving and innovation. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This opportunity invites you to engage deeply with AV and IT Troubleshooting in a dynamic and supportive environment where your insights will truly make a difference.\nKey Responsibilities\nAV & Event Technology\nAV setup, troubleshooting, deployment, decommissioning, and upgrades\nSenior escalation point for complex AV issues and event space technology\nLiaison with global teams and external vendors for testing, fixes, and onsite engineering\nMaintain AV documentation, training guides, and usage reporting\nDeliver AV training sessions and act as trusted advisor to clients\nIT Support & LTS Operations\nAdvanced IT troubleshooting (laptops, peripherals, performance issues)\nFrontline and escalated support via walk-ups, Service Desk, and meeting rooms\nServiceNow (SNOW) ticket management and incident ownership\nSolutions Bar / in-office support when required\nAsset & Inventory Management\nEnd-to-end asset lifecycle support (issuing, returns, loans, disposals)\nMaintain asset accuracy to meet global KPIs\nChargebacks, consumables tracking, and inventory reporting\nProcess, Documentation & Improvement\nDocument and improve IT/AV processes and SOPs\nProduce reports on AV usage, visitors, and query trends\nContribute to automation, workflow, and service improvement initiatives\nProject & Change Support\nSupport AV/IT project work including deployments, refreshes, and upgrades\nAssist with testing, rollout readiness, and post-implementation support\nWhat’s in it for you\nAt Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!\nFlexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. 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