{"id":1276194,"url":"https://alion.io/job/accenture-digital-advertising-support-analyst","title":"Digital Advertising Support Analyst","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2002,"ghost_share":0.001,"stale_share":0.082,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-14T21:26:24Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"The role includes customer and stakeholder interactions through email, chat, voice, and recorded video channels, as required by the process. Channel usage may evolve based on products, customer needs, and business requirements. Currently less than 20% is based on voice or video.\nKey Responsibilities\nProvide high-quality support to advertisers, agencies, and sellers across email, voice, and recorded video interactions on the Ads product suite, using clear and timely communication, quality deliverables, and innovative solutions. Adapt to changes in channel demand as products and customer-support needs evolve.\nBuild trust-based relationships with the client’s sales team to strengthen long-term cooperation\nPerform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas impacting campaign pacing that might require follow-ups with partners\nDiagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms\nBe an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries\nAudit campaign details such as clients' campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports\nMaintain established QA scores on responses and adhere to operational KPIs\nConduct live video sessions and voice interactions confidently, including presenting findings and guiding advertisers through campaign or product issues.\nQualifications\nBachelor’s/Technical degree in progress or completed in Marketing, Advertising, STEM, or a related field, and/or equivalent relevant experience\nMinimum one year of experience in customer support, case or incident management, advertiser support, sales support, or another contact-center environment, including experience using Zendesk, Salesforce, or a comparable CRM platform across email, voice, chat, or video channels.\nMinimum 1 year of experience in digital advertising, ad operations, technology, or a similar field\nExcellent verbal and written communication proficiency (minimum C1 in the Common European Framework of Reference for Languages)\nSolid understanding of programmatic ad buying and auction marketplace dynamics\nExperience in ad trafficking, ad support and experience performing quality assurance checks and debugging issues with active campaigns\nProfessional Skills\nExcellent written, verbal, and presentation skills with strong interpersonal skills\nComfortable leveraging multiple tools to debug and troubleshoot\nStrong attention to detail and organizational skills and track record of working towards established KPIs\nCustomer-centric approach with a strong sense of empathy for customer issues and needs\nStrong analytical and problem-solving skills, including the ability to proactively solve difficult challenges, find creative solutions, and change direction quickly based on observations across data sets leveraging Google Sheets and external dashboards\nDigital media industry knowledge and a desire to learn more about the industry\nReadiness to work in fast-paced environment with a dynamic scope that evolves with time\nDemonstrated ability to communicate clearly and professionally across email, chat, voice, and video channels.\nWork Arrangement\nThe role operates Monday through Friday during daytime hours.\nThe role requires 100% on-site attendance during the first four months.\nAfter the initial four-month period, team members may transition to a hybrid arrangement of three days working from home and two days on-site, subject to performance, successful completion of training, achievement of required quality and productivity standards, attendance, and business requirements.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.","description_format":"text","description_chars":5542,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-26T01:36:01Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.224,"p_room":0.35,"age_days":19,"expected_fill_days":5,"reasons":["conf:8","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/accenture-digital-advertising-support-analyst","json_url":"https://alion.io/job/accenture-digital-advertising-support-analyst.json","meta":{"generated_at":"2026-10-14T22:25:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30222,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-digital-advertising-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-digital-advertising-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-digital-advertising-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-digital-advertising-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-digital-advertising-support-analyst"}]}