{"id":3590123,"url":"https://alion.io/job/accenture-dynamics-365-customer-engineer-6586279","title":"Dynamics 365 Customer Engineer 6586279","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2108,"ghost_share":0.001,"stale_share":0.157,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":196000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":306},"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"JavaScript","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T20:44:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.\nAs an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.\nYou will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.\nWe are seeking a skilled and experienced Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Engagement Power Platform and Dynamics CRM on premises.\nThe ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design develop deploy optimize and modernize business applications integrations automation and AI power solutions.\nThe role requires a strong focus on solution architecture performance tuning customization troubleshooting code review governance and application\nlifecycle management.\nKey Responsibilities:\nEstablish yourself as a trusted advisor with key stakeholders at assigned customers.\nDevelop and execute on a service delivery plan leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.\nWork collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers.\nDeliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed.\nEngage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers.\nRequired Qualifications\nGeneral Fluency in English Effective communication skills to identify engage and interact with key stakeholders Proficiency in delivering technical training Consulting and customer facing role experience Excellent problem solving and troubleshooting skills Ability to work collaboratively in a team environment Deep technical acumen with demonstrated ability to continuously learn and apply rapidly evolving AI Copilot agentic and cloud application technologies Experience with modern engineering and AI assisted development practices\nDynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 Sales Dynamics 365 Customer Service and familiarity with the other modules Dynamics 365 Field Service Dynamics 365 Customer Insights Journeys Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse Power Apps Power Automate Power Platform admin center Comfortable managing Dynamics 365 CE and Power Platform environments including configuration security and overall system upkeep Brings a track record of reviewing solution designs and calling out practical improvements to scalability performance and maintainability Skilled at environment health assessments and making recommendations to improve stability Hands on development and data integration across Dynamics 365 CE including client side scripting TypeScript JavaScript server side logic Dataverse plugins in C sharp and data integration tools\nCopilot and Agentic AI Working knowledge of Microsoft Copilot Studio and experience designing configuring extending troubleshooting and deploying enterprise agents integrated with Dynamics 365 Dataverse Power Platform and Microsoft 365 Understanding of agent architecture and extensibility including instructions knowledge and grounding tools actions connectors APIs authentication orchestration and emerging integration patterns such as MCP\nDynamics CRM Enterprise level support and administration focused specifically with CRM infrastructure installation and configuration CRM deployment configuration CRM customization and configuration Data model forms views JavaScript C sharp NET plugins workflows CRM integration CRM performance and tuning optimization\nDesired Qualifications\nDynamics 365 Customer Engagement Online and Power Platform Power Platform governance and center of excellence experience Advanced Microsoft certifications Experience with Dynamics 365 Customer Insights Data\nBasic Qualifications:\nMinimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform\nUp to date product knowledge in Dynamics 365 Sales, Dynamics 365 \nCustomer Service, and familiarity with the other modules \nDynamics 365 Field Service\nDynamics 365 Customer Insights - Journeys\nUp to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform\nDataverse\nPower Apps\nPower Automate\nPower Platform admin center\nComfortable managing Dynamics 365 CE and Power Platform environments, including configuration, security, and overall system upkeep\nBrings a track record of reviewing solution designs and calling out practical improvements to scalability, performance, and maintainability\nSkilled at environment health assessments and making recommendations to improve stability\nStrong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments, improving system responsiveness and reliability\nHands-on development and data integration across Dynamics 365 CE, including client-side scripting (TypeScript/JavaScript), server-side logic (Dataverse plugins in C#), and data integration tools\nComfortable managing solution lifecycle across environments, including solution packaging, pipeline-based deployments, version control, and safe promotion from development to production\nCopilot and Agentic AI\nWorking knowledge of Microsoft Copilot Studio and experience designing, configuring, extending, troubleshooting, and deploying enterprise agents integrated with Dynamics 365, Dataverse, Power Platform, and Microsoft 365.\nUnderstanding of agent architecture and extensibility, including instructions, knowledge and grounding, tools/actions, connectors, APIs, authentication, orchestration, and emerging integration patterns such as MCP. \nFamiliarity with Microsoft first-party Copilot and agent capabilities across Dynamics 365 and Power Platform, with the ability to advise customers on when to use built-in capabilities, custom agents, traditional automation, or custom development. \nAbility to review AI and agent solutions for security, data access, responsible AI, governance, reliability, performance, and enterprise readiness, including troubleshooting agent behavior and integrations. \nExperience applying ALM and modern AI-assisted engineering practices to Power Platform and agent solutions, including solutions, source control, pipelines, automated testing, Power Platform CLI, and GitHub Copilot.\nDynamics CRM\nEnterprise level support and administration focused specifically with: \nCRM infrastructure installation and configuration\nCRM deployment configuration\nCRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)\nCRM integration\nCRM performance and tuning optimization\nDynamics CRM Cloud Migration\nKnowledge in CRM 2015+ build versions and upgrade experience \nArchitectural experience for Dynamics CRM on-premises\nNeed a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.\nEnvironment health assessment experience\nData recovery planning \nDynamics 365 Customer Engagement Online and Power Platform\nPower Platform governance and center of excellence experience\nAdvanced Microsoft certifications\nExperience with Dynamics 365 Customer Insights - Data\nExperience with Dynamics 365 Project Operations\nHands-on experience building and deploying production solutions with Microsoft Copilot Studio.\nExperience extending Dynamics 365, Dataverse, and Microsoft 365 through agents, tools/actions, connectors, APIs, and MCP.\nExperience implementing AI governance, agent lifecycle management, testing, and evaluation.\nFamiliarity with GitHub Copilot, Microsoft Azure AI services, and other AI-assisted engineering capabilities applicable to Dynamics 365 and Power Platform.\nMinimum Associate's Degree or higher\nPreferred Qualifications:\nFluency in English\nEffective communication skills to identify, engage, and interact with key stakeholders\nProficiency in delivering technical training\nConsulting and customer facing role experience\nExcellent problem-solving and troubleshooting skills\nAbility to work collaboratively in a team environment\nDeep technical acumen with demonstrated ability to continuously learn and apply rapidly evolving AI, Copilot, agentic, and cloud application technologies. \nExperience with modern engineering and AI-assisted development practices.\nCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.\nWe anticipate this job posting will be posted until 12/14/2026.\nAccenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: \nAccenture Flex Jobs\nRole Location Hourly Salary Range\nCalifornia $45 to $55\nColorado $45 to $55\nConnecticut $45 to $55\nDistrict of Columbia $45 to $55\nIllinois $45 to $55\nMaine $45 to $55\nMaryland $45 to $55\nMassachusetts $45 to $55\nMinnesota $45 to $55\nNew York $45 to $55\nNew Jersey $45 to $55\nOhio $45 to $55\nVirginia $45 to $55\nWashington $45 to $55\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nWhat We Believe\nWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.\nInclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here\nRequesting An Accommodation\nAccenture is committe...","description_format":"text","description_chars":15300,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-01T17:41:53Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.793,"p_room":0.75,"age_days":4,"expected_fill_days":5,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/accenture-dynamics-365-customer-engineer-6586279","json_url":"https://alion.io/job/accenture-dynamics-365-customer-engineer-6586279.json","meta":{"generated_at":"2026-11-02T21:23:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-dynamics-365-customer-engineer-6586279"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-dynamics-365-customer-engineer-6586279"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-dynamics-365-customer-engineer-6586279"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-dynamics-365-customer-engineer-6586279\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-dynamics-365-customer-engineer-6586279"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3590123}},{"tool":"search_jobs","arguments":{"company":"accenture.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3590123},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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