{"id":3304121,"url":"https://alion.io/job/accenture-gbs-service-management-performance-lead-manager","title":"GBS Service Management & Performance Lead (Manager)","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2111,"ghost_share":0.001,"stale_share":0.159,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Dublin, Ireland","Manchester, United Kingdom","Edinburgh, United Kingdom"],"countries":["GB","IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":159000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-03T17:04:26Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About Finance Reinvention Partner\nAccenture’s Finance Reinvention Partner helps CFOs and finance leaders reinvent how finance creates and protects enterprise value-bringing together strategy, operating model, data, AI and technology to improve performance, insight, control and execution. In the UK and Ireland, the practice combines finance strategy and transformation capabilities with the enterprise platforms that enable them, including SAP, Oracle, Workday and enterprise performance management solutions.\nOur GBS and Operating Model team helps clients design and implement how finance and other enterprise services should be organised and delivered across retained functions, Global Business Services, Global Capability Centres, Centres of Excellence and external service providers. We support the full transformation journey-from strategy, value case and target operating model through detailed design, mobilisation, implementation, service management and continuous improvement-embedding data, automation and AI to create scalable, resilient and value-led operations.\nWhy this role\nThis role designs how GBS interacts with its customers, manages services and proves performance once the operating model is live. You will define the service-management framework and the experience, governance, data and technology needed to make it work.\nThe role expands the initial scope beyond framework definition to include service experience, end-to-end performance, provider integration, digital workflow and continuous improvement - the elements most consistently expected in current market roles.\nWhat you'll bring\nFinance functional knowledge and experience. Experience working within Finance functions, Finance shared services, GBS or Finance transformation environments, with knowledge of one or more Finance process areas such as Record-to-Report (R2R/RTR), Procure-to-Pay (P2P/PTP), Order-to-Cash (O2C/OTC), FP&A or Finance service delivery.\nRelevant GBS and service-management experience. At least 6 years’ relevant experience across GBS, shared services, enterprise service management, service design, operations transformation or consulting. You will have led a meaningful service-management design or implementation workstream from assessment through detailed design and into implementation readiness, adoption or stabilisation.\nGBS service operating-model depth. Strong understanding of how services are organised across retained functions, GBS/GCC delivery teams, Global Process Owners, Centres of Excellence and external providers. You understand the relationship between service ownership, process ownership, delivery accountability and business relationship management.\nService portfolio and governance experience. Practical experience defining service portfolios and catalogues, service boundaries, ownership, customer groups, access routes, service levels, governance forums, escalation paths and service-lifecycle arrangements.\nInternal-customer and service-experience capability. Experience using customer or employee insight, service journeys, interaction data and feedback to improve service access, transparency, knowledge, self-service and resolution. You understand that service experience must be balanced with control, efficiency and operational practicality.\nPerformance-management expertise. Experience designing service-performance frameworks that combine operational, outcome, experience, quality, control, capacity, productivity and value measures. You understand how to establish clear metric definitions and ownership and how to use service reviews and performance insight to trigger action.\nService integration and provider-governance understanding. Experience designing hand-offs, service acceptance, issue resolution, escalation and performance governance across internal teams and, where relevant, outsourced or managed-service providers. Detailed sourcing, contracting and commercial negotiation expertise is not required.\nTechnology and data fluency. You understand how workflow and case-management platforms, service portals, knowledge tools, integration, analytics, automation and AI enable the GBS service model. You can define the relevant business, data and control requirements, challenge solution options and assess the implications for roles, channels, routing, controls and human oversight. Hands-on configuration expertise is not required.\nManager-level consulting and delivery capability. You can independently lead a defined client workstream, facilitate structured workshops, manage a small team, develop high-quality executive materials and build trusted relationships across GBS, functional, operational and technology stakeholders\nWhat you'll be accountable for\nAssess the current GBS service-management model, including the service portfolio, service definitions, customer groups, access channels, demand patterns, request and case handling, service ownership, governance, performance data, provider interfaces, enabling technology and the root causes of service-user and operational pain.\nLead the design of the target GBS service-management framework, covering the service portfolio and catalogue, service boundaries, customer eligibility, service ownership, delivery responsibilities, service levels, controls and the lifecycle for introducing, changing and retiring services.\nDefine roles, accountabilities and decision rights across GBS leadership, service owners, Global Process Owners, retained functions, service relationship managers, delivery teams and external providers. Establish the governance forums, service-review routines and escalation routes required to manage the model.\nDesign how internal customers access and experience GBS services, including customer segmentation, service journeys, channels, self-service, knowledge, request and case management, routing, tiered support where appropriate, status transparency, communications and feedback mechanisms.\nDevelop the service-performance and reporting framework, including outcome, quality, experience, control, productivity, capacity, value and cost-to-serve measures. Define SLAs and OLAs where appropriate, together with metric definitions, calculation logic, source data, ownership, data-quality requirements, reporting cadence and intervention thresholds.\nDesign finance cross-tower and provider service integration, including end-to-end hand-offs, service acceptance, issue resolution, demand and capacity management, escalation, provider-performance governance and accountability where a service crosses organisational or supplier boundaries.\nEstablish how performance insight will drive improvement, including root-cause routines, prioritisation criteria, ownership of improvement actions, benefits tracking and the governance of a continuous-improvement backlog. The role governs and enables improvement rather than personally delivering every process-improvement initiative.\nAssess the operating-model implications of technology, data, automation and AI, including workflow, case management, portals, knowledge, analytics, virtual agents, intelligent routing and agent-assist capabilities. Define how these capabilities affect channels, roles, decision rights, controls, exception handling and human oversight.\nTranslate the service-management design into clear business, data and control requirements for technology, architecture and data specialists. Maintain alignment between the operating-model intent and the enabling solution without owning platform configuration.\nDevelop the implementation roadmap and practical service-management assets, including service definitions, governance terms of reference, operating procedures, service-review packs, reporting requirements, training and adoption materials. Support pilots, service transition and early-life stabilisation.\nLead the assigned client workstream and a team, managing scope, deliverables, risks, dependencies and quality. Produce executive-ready recommendations and contribute to proposals, points of view and reusable GBS service-management assets.\nN/A\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.","description_format":"text","description_chars":9782,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-27T00:33:17Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-03T08:26:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.646,"p_room":0.35,"age_days":15,"expected_fill_days":5,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/accenture-gbs-service-management-performance-lead-manager","json_url":"https://alion.io/job/accenture-gbs-service-management-performance-lead-manager.json","meta":{"generated_at":"2026-11-03T18:42:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-gbs-service-management-performance-lead-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-gbs-service-management-performance-lead-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-gbs-service-management-performance-lead-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-gbs-service-management-performance-lead-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-gbs-service-management-performance-lead-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3304121}},{"tool":"search_jobs","arguments":{"company":"accenture.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3304121},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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