HR Service Delivery Analyst

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Learning Admin Analyst is responsible for end to end learning administration and scheduling support for Learning & Development programs. The role ensures accurate coordination of training schedules, LMS administration, resource allocation, and stakeholder communication.

• Strong MS Office and Excel skills
• Experience supporting Australian clients, with specific exposure to the supermarket and retail sector
• This position acts as a subject matter expert in learning operations, supporting smooth delivery of learning programs while maintaining compliance, quality, and data accuracy.
• "Experience
• • At least 4+ years of HR Experience
• • Workforce administration experience( Job changes, exits, leave of absence etc) is requried
• • HR Domain certification would be a plus
• • Strong MS Office and Excel skills
• Process and strategy of providing and managing human resources services and information to employees within an organization.
• This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions.
• Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette or technique.

What are we looking for?

• Resilience and ability to work under pressure

• Good organizational, prioritization and multi-tasking skills to deliver to deadlines
• Analytical and problem-solving skills.
• Demonstrate high levels of confidentiality
• Attention to detail & quality driven - in communications and all system transactions
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
• Basic Leadership and coaching skills
• Team Work & Collaboration
• Self driven
• work in Australian Shifts.
• Results or target oriented
• Multi-cultural awareness

Roles and Responsibilities:

• Read, understand and analyze client process as per the business rules as a subject matter expert.

• Execute the process accurately and timely as a hands-on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues or problems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWIs are followed and updated regularly and train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process or client and acquires in depth knowledge of process as an SME.
• Participates in various internal or client initiatives related to Process.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Plan proper allocation of work.
• Support Team lead or Manager with Daily stats or reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Complete training need analysis for the team on timely manner through quality reports and knowledge tests
• Create effective QC and Audit mechanism within process to ensure delivery on SLAs.

• Success factor knowledgeAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.