{"id":1145791,"url":"https://alion.io/job/accenture-it-service-management-analyst-japanese-support","title":"IT Service Management Analyst - Japanese Support","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2252,"ghost_share":0,"stale_share":0.047,"repost_share":0.004,"time_to_fill_p50_days":5,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":34000,"period":"year","method":null,"sample_n":3250},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"BigQuery","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Looker","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-23T15:01:04Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T13:20:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The ITSM Representative serves as the primary support contact for Japanese-speaking developers, merchants, and business stakeholders.\nThis role is responsible for delivering high-quality operational and technical support, ensuring service excellence, and driving effective communication between stakeholders and internal teams.\nThe successful candidate will contribute to a positive experience by supporting issue resolution, process improvements, and ongoing service operations.\nDay-to-Day Responsibilities:\nEnsure seamless communication and operational efficiency. \nManage daily operations. \nEstablish standardized work procedures. \nMitigate potential risks. \nResolve issues that arise in cross-cultural business transactions. \nUtilize strong bilingual communication skills in Japanese and English to facilitate clear and accurate information exchange.\nContribute directly to the achievement of departmental and company strategic goals.\nRequired Qualifications:\nBachelor's degree in a relevant field.\nStrong written and verbal communication in Japanese and English languages.\nFlexibility to support shift schedules when required.\nDemonstrated ability to understand complex solution architectures and system integrations.\nUnderstanding of API principles, usage, and integration patterns across different systems. \nProven experience in providing technical support to developers or merchants via various channels (e.g., email, support tickets, forums like Stack Overflow).\nStrong analytical and troubleshooting skills to diagnose technical issues, identify root causes, and develop effective solutions or workarounds.\nExcellent written and verbal communication skills, with the ability to convey technical outcomes and solutions clearly to a developer audience.\nExperience in creating and maintaining technical documentation and knowledge base articles.\nExperience in facilitating developer outreach and communicating technical changes.\nPreferred Qualifications:\nFamiliarity with automation and data analysis tools such as Google Apps Script, AppSheet, Google SQL, and BigQuery.\nExperience creating dashboards and reports using tools like Looker or Plx.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.","description_format":"text","description_chars":3925,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T15:01:04Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:0","agency","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accenture-it-service-management-analyst-japanese-support","json_url":"https://alion.io/job/accenture-it-service-management-analyst-japanese-support.json","meta":{"generated_at":"2026-09-24T14:10:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}