{"id":4322710,"url":"https://alion.io/job/accenture-knowledge-engineering-senior-manager","title":"Knowledge Engineering Senior Manager","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2145,"ghost_share":0.001,"stale_share":0.187,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Milwaukee, United States","Dallas, United States","Columbus, United States","Kirkland, United States","Cincinnati, United States","New York, United States","Cleveland, United States","Oklahoma City, United States","Austin, United States","Albany, United States","Chicago, United States","Tampa, United States","Hartford, United States","Pittsburgh, United States","Saint Louis, United States","Miami, United States","Sacramento, United States","Raleigh, United States","Minneapolis, United States","Mountain View, United States","Scottsdale, United States","Denver, United States","Boston, United States","Philadelphia, United States","Des Moines, United States","Overland Park, United States","Los Angeles, United States","Charlotte, United States","Seattle, United States","Houston, United States","Arlington, United States","Atlanta, United States","Orlando, United States","Redmond, United States","Bentonville, United States","Beaverton, United States","Nashville, United States","Detroit, United States","San Diego, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":132500,"max":338300,"currency":"USD","period":"year","gross":null,"usd_annual":338300},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon Neptune","optional":false},{"name":"Knowledge Graph","optional":false},{"name":"Neo4j","optional":false},{"name":"Airflow","optional":true},{"name":"Apache NiFi","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ETL/ELT","optional":true},{"name":"GCP","optional":true},{"name":"GraphRAG","optional":true},{"name":"NLP","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"Python","optional":true},{"name":"PyTorch","optional":true},{"name":"Salesforce","optional":true},{"name":"ServiceNow","optional":true},{"name":"TensorFlow","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T21:02:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who we are:\nAccenture Song Service helps leading brands turn customer interactions into an engine for growth, moving service beyond a cost center to something that builds trust, loyalty, and share of wallet. Our Service practice works end to end: we shape the vision and strategy for the service function and help clients implement and run it, innovate the products and services customers rely on, equip client customer service and customer experience teams with the right technology and talent, and turn customer data into insights that strengthen client’s relationship with their customers.\nService AI & Data puts AI at the heart of this work. We help clients reinvent how they serve their customers and support their people: conversational AI and AI agents that resolve customer needs across voice, chat, and messaging; and copilots that help service agents and field teams do their best work. All of this frontline work is powered by a trusted knowledge base that provides the right information, processes, and systems for every interaction. We also build the data foundations, data lakes, reporting, and analytics agents that turn every interaction into insight. The strategies we shape and the experiences we design are delivered into production at enterprise scale.\nWho you are:\nA Knowledge Engineering leader who is ready to turn our clients' customer service knowledge into a strategic asset. You lead the complete knowledge engineering scope on our most strategic and complex service programs, building a single, trusted source of truth for service knowledge that grounds AI agents, supports service agents, and gives customers consistent answers across every channel. You set strategy and architecture end to end, from ontologies and knowledge graphs to the governance that keeps knowledge accurate as products, policies, and customer needs change.\nYou are a confident client partner and team leader with deep experience managing senior stakeholder relationships. You will need to inspire and challenge a design, unblock a team, and tell a client the hard truth about what it takes to get AI into production. You develop knowledge engineers into leaders, define what staying at the forefront means for the discipline, and form clear points of view that help clients navigate how AI is reshaping customer service.\nThe work:\nIn this role you will have accountability across three dimensions:\nClient Delivery:\nOversee knowledge engineering across multiple programs, providing technical direction and quality oversight while maintaining accountability for delivery health, team performance, and measurable outcomes such as answer accuracy, first-contact resolution, handle time, and knowledge reuse.\nStay connected to the work: inspire and challenge your teams' designs, unblock delivery when it stalls, and give clients a candid view of what it takes to get AI into production.\nOwn the strategy and architecture for a single source of truth for service knowledge, consolidating knowledge bases, documents, product and policy data, and case history into a governed knowledge graph and semantic layer.\nSet the standards for how service ontologies and taxonomies are designed, evaluated, and maintained across programs.\nMake knowledge the trusted foundation for AI, defining how it grounds virtual agents, agent-assist copilots, and analytics agents, in partnership with AI Solution Engineering and Enterprise AI Architecture leaders.\nEstablish knowledge governance and operating models with clients, including ownership, review cycles, content lifecycle, access rules, and feedback loops that turn knowledge gaps found in service interactions into new content.\nShape knowledge around how customers and service agents actually look for answers, translating customer experience journeys and conversation designs into knowledge structures that support them.\nBusiness Development:\nLead Accenture sales and pre-sales efforts, shaping service knowledge and data transformation programs that turn one project into a lasting partnership.\nMake and defend the business case for the semantic layer and knowledge graph solution at the executive level, connecting knowledge quality to service outcomes and cost-to-serve.\nDevelop trusted-advisor relationships with senior client stakeholders, including service, customer experience, and knowledge management leaders.\nDrive thought leadership on knowledge as the foundation for AI in customer service, positioning Song as a credible and compelling voice in the industry.\nPeople & Practice Development:\nLead, coach, and grow teams of knowledge engineers, helping them grow their technical depth, leadership skills, and client acumen so they can step up as workstream and program owners.\nBuild inclusive, high-performing teams where practitioners are supported, challenged, and able to grow into stronger leaders over time.\nLead the creation of reusable assets that advance the discipline beyond any single engagement, such as service ontologies, knowledge models, curation pipelines, and accelerators.\nBring AI-augmented delivery into your teams, applying AI tooling across story grooming, solutioning, testing and triage, and development to raise speed and quality.\nHere's what you'll need:\nMinimum 6 years of experience with knowledge graph and semantic technologies (RDF, SPARQL, LPG, SHACL), as part of 10+ years in data, AI, search, or information architecture.\nMinimum 6 years of experience in schema design, ontology management, and knowledge graph curation.\nMinimum 4 years designing and developing knowledge graph solutions and graph-based ML models (functional and technical).\nMinimum 3 years of experience with end-to-end data pipeline implementations for AI applications (especially LLMs), with hands-on design and configuration.\nMinimum 6 years of experience with relational databases, object stores, graph databases (Stardog, Neo4j, Amazon Neptune), and vector databases.\nMinimum of 5 years experience leading knowledge, data, or AI transformation in customer service, contact center, or customer experience, with a working understanding of service metrics such as containment, first-contact resolution, average handle time, CSAT, and cost-to-serve, and how knowledge quality moves them.\nMinimum 6 years of managerial experience leading people, with the ability to explain the value of the semantic layer and knowledge graphs to senior business and technology stakeholders, and a proven track record in sales and/or pre-sales, delivering data transformation programs, and developing teams.\nBachelor's degree or equivalent (12 years working experience).\nBonus points if you have:\nExperience with service knowledge management platforms such as Salesforce Knowledge, ServiceNow Knowledge Management, eGain, or Zendesk.\nExperience establishing Knowledge-Centered Service (KCS) or similar knowledge management practices at enterprise scale.\nExperience with GraphRAG or other knowledge-grounded retrieval for AI agents.\nPractical experience with NLP and/or search techniques, prompt engineering, and LLMs for enterprise-scale applications.\n5+ years of hands-on experience with cloud platforms (AWS, Azure, Google Cloud).\n5+ years of experience in Python, with frameworks such as TensorFlow or PyTorch and tools for building ETL pipelines, such as Apache NiFi or Airflow.\nBroad experience in diverse ML techniques and agentic systems.\nExternal client-facing consulting experience.\nPh.D. in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.\nYou contribute to external thought leadership, such as publishing POVs, speaking at events, or representing the practice in the broader AI community.\nCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.\nWe anticipate this job posting will be posted until 1/31/2027.\nAccenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture\nRole Location Annual Salary Range\nCalifornia $132,500 to $338,300\nColorado $132,500 to $292,200\nConnecticut $132,500 to $292,200\nDistrict of Columbia $141,100 to $311,200\nIllinois $122,700 to $292,200\nMaine $112,900 to $249,000\nMaryland $132,500 to $292,200\nMassachusetts $132,500 to $311,200\nMinnesota $132,500 to $292,200\nNew York $122,700 to $338,300\nNew Jersey $141,100 to $338,300\nOhio $122,700 to $270,600\nVirginia $122,700 to $311,200\nWashington $141,100 to $311,200\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nWhat We Believe\nWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.\nInclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here\nRequesting An Accommodation\nAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.\nIf you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.\nFor details, view a copy of the Accenture Equal Opportunity Statement\nAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.\nAccent...","description_format":"text","description_chars":13827,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-14T21:02:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":51,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2,058 · green card filings: 336","filings_12m":2058,"filings_prev_12m":3105,"green_card_filings_12m":336,"median_offered_wage_usd":146096,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":1,"expected_fill_days":5,"reasons":["conf:1","win:mid","comp:brand"],"computed_at":"2026-11-14T22:17:13Z"},"pay":{"stated_usd_annual":338300,"is_top_pay":true},"html_url":"https://alion.io/job/accenture-knowledge-engineering-senior-manager","json_url":"https://alion.io/job/accenture-knowledge-engineering-senior-manager.json","meta":{"generated_at":"2026-11-14T22:17:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-knowledge-engineering-senior-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-knowledge-engineering-senior-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-knowledge-engineering-senior-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-knowledge-engineering-senior-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-knowledge-engineering-senior-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4322710}},{"tool":"search_jobs","arguments":{"company":"accenture.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4322710},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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