{"id":170541,"url":"https://alion.io/job/accenture-lead-application-support-engineer","title":"Lead Application Support Engineer","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2061,"ghost_share":0.001,"stale_share":0.125,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-25T23:39:09Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":59},"description":"Requisitos\nLiderar operativa y estratégicamente los equipos técnicos de las 3 torres, asegurando alto desempeño, alineación de objetivos y desarrollo de talento.\nGestionar la relación con el cliente: SLAs, escalaciones críticas, comités de servicio y roadmap conjunto.\nGobernar el portafolio de aplicaciones legadas y customizadas: mantenimiento evolutivo, control de cambios y sustentación.\nDefinir y mejorar continuamente los procesos ITIL en las torres: gestión de incidentes, problemas, cambios y capacidad.\nLiderar la integración operativa multi-vendor: alineación contractual, y coordinación de dependencias.\nAsegurar transiciones controladas entre frentes de transformación y operación estable\nActuar como dueño de escalaciones críticas: incidentes P1, RCA, acciones preventivas y correctivas.\nRepresentar a la operación en comités de gobierno, auditorías y toma de decisiones del cliente.\nGuiar y mentorizar roles senior/expert dentro del equipo operativo de cada torre.\nSupervisar KPIs, métricas de desempeño y planes de mejora continua de las tres torres.\nHabilidades Técnicas Requeridas\nITIL v4 - Nivel Avanzado\nGestión de SLAs / OLAs\nITSM & Service Integration\nGobierno IT (COBIT)\nSIAM - Multi-vendorPMI / PMP - Proyectos\nHabilidades Blandas Requeridas\nLiderazgo transversal de equipos técnicos de alta complejidad.\nComunicación ejecutiva con stakeholders técnicos y de negocio.\nNegociación y manejo de conflictos en entornos multi-vendor.\nToma de decisiones bajo presión y gestión de prioridades críticas.\nMentoría y desarrollo de talento técnico senior.\nOrientación fuerte a resultados, calidad y mejora continua.\nVisión sistémica y orquestación end-to-end de servicios.\nAdaptabilidad en entornos de alta presión y cambio acelerado.\nCapacidad de influencia sin autoridad jerárquica directa.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nDeclaración de igualdad de oportunidades en el empleo \nCreemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. 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