Learning Operations Manager

Skill required: Talent Development - Instructor-Led Training (ILT)

Designation: Learning Operations Manager

Qualifications: Any Graduation

Years of Experience: 13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high quality learner centric experiences across virtual and in person formats. This role combines delivery oversight people leadership and client engagement with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.

• Able to balance operational execution
• The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and client stakeholders. The role also involves providing insights and advisory input on best fit facilitation strategies based on audience needs business context and learner feedback.
• Analytical approach to performance management and quality assurance
• The practice of training and learning material between an instructor and learners, either individuals or groups.
• Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.
• Strategic communication and stakeholder engagement capabilities

What are we looking for?

• Bachelors degree

• Relevant years of experience in adult learning delivery
• Demonstrated experience leading facilitator teams or managing delivery quality at scale
• Proven ability to deliver learning to global and culturally diverse audiences
• Subject matter expertise in one or more of the following areas such as leadership communication onboarding functional domain training
• Familiarity with delivery platforms and learner engagement tools used in hybrid and virtual environments
• Professional Competencies
• Strong leadership team development and coaching skills

Roles and Responsibilities:

• Team Leadership and Quality Oversight

• Lead a team of instructors ensuring consistent adherence to delivery standards audience engagement and program objectives
• Conduct regular delivery observations calibration sessions and feedback reviews to drive team alignment and performance
• Identify skill gaps and support capability building plans for instructors through coaching mentoring and targeted development
• Champion best practices in facilitation and promote learner centric inclusive delivery approaches
• Client Liaison and Delivery Governance
• Serve as the primary contact for delivery related matters with client stakeholders
• Collaborate on delivery planning demand forecasting and resource allocation across regions and time zones
• Participate in governance forums and business reviews representing delivery metrics risks and improvement opportunities
• Provide advisory input on facilitation formats sequencing and delivery models based on audience profile and learning intent
• Delivery Contribution and Continuous Improvement
• Deliver sessions when required particularly for high priority cohorts or pilots to ensure continuity and model delivery excellence. Delivery will be a mandate for more than 80 percent of the time to stay updated and relevant. Team management responsibilities may be optional and therefore the individual may also operate in an IC individual contributor role in some cases.
• Use learner feedback attendance data and quality indicators to identify trends and inform improvements to facilitation practices
• Liaise with content curriculum and learning operations teams to surface delivery insights and inform design enhancements
• Stay current with evolving delivery tools formats and trends to inform team capability and improve learner outcomes
• Thought Leadership and Delivery Strategy

• Provide input on the design of facilitator enablement programs and delivery frameworksAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

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