{"id":3748773,"url":"https://alion.io/job/accenture-local-technical-support-analyst","title":"Local Technical Support Analyst","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2120,"ghost_share":0.001,"stale_share":0.17,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T13:19:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Accenture’s Infrastructure Engineering (IE) practice is dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work - we want to connect with you.\nWork You Will Do:\nCustomer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.\nResponsibilities:\nThe Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support services to personnel situated in the CS&S Offices has following responsibilities :\nAssist a specific New Joiner Team in supporting large New Joiner Orientation sessions (US/Canada combined) using chat support via teams/Outlook Shared Mailbox and remote support tools (Log Me in Rescue)\nDevelop and maintain proficiency in CIO standard tools, including (but not limited to) incident (Service Now) and asset tracking (FNMS) systems, and software and hardware upgrade methodologies.\nSupport the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all specified desktop, laptop and telephony elements.\nWork to minimize the impact of service disruption to customers and clients during outage situations.\nInteract with customers and leadership in order to understand their needs and maintain business relationships.\nWork to ensure that corporate workstation standards are maintained.\nWork to ensure that standard Accenture asset management procedures are followed.\nInterface with vendors and internal/external groups to support the workstation environment.\nCreate documentation outlining specific workstation management processes/procedures.\nParticipate in workstation-related projects/initiatives.\nStandard work hours of 08:00 to 5:00 or 9:00 - 6:00 typically apply. However, a flexible working attitude is required when considering critical milestones within project delivery.\nOffice based. Travel to other locations is rare but may be required from time to time\nBasic Qualifications:\n2-4 Years demonstrated working knowledge of Microsoft Windows desktop operating systems.\n2- 4 Years demonstrated working knowledge of Microsoft Office products.\n2-4 Years demonstrated working knowledge of desktop and laptop hardware from multiple vendors HP, Dell, etc.\n1- 2 Years of experience in a Customer Service-related role\nBachelors degree or college diploma in related field.\nPreferred Qualifications\nMicrosoft Windows operating systems.\nMicrosoft Active Directory.\nAsset Management techniques.\nBasic knowledge of operating system software deployment tools, such as Microsoft SCCM.\nProfessional Skill Requirements\nExcellent customer service skills.\nProven, excellent communications skills, both verbal and written.\nExcellent problem solving and analytical skills.\nAbility to remain calm and courteous in challenging situations.\nWillingness to work overtime and varying hours as required.\nAbility to multitask and balance workload in a fast paced contact center environment.\nAbility to prioritize tasks and complete assignments in a timely manner.\nDemonstrated ability to balance quality of work with task completion.\nAbility and desire to build additional technical skills.\nDemonstrated teamwork and collaboration in a professional setting\nCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,\nrole, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time\nemployment, for roles that may be hired as set forth below. \nThe recruiting efforts for this position are intended to fill a brand new position.\nThe base pay range shown below is intended as a guideline to reflect the majority of offers for this role. \nIt does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.\nInformation on benefits is here.\nRole Location Hourly Salary Range\nBritish Columbia/Ontario/New Brunswick $24.45 to $48.49\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. 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