{"id":1023451,"url":"https://alion.io/job/accenture-qa-quality-performance-lead-cl10","title":"QA / Quality & Performance Lead (CL10)","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2088,"ghost_share":0.001,"stale_share":0.143,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-10-28T05:59:10Z"}},"role":"QA","role_family":"QA","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":183000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":332},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T08:56:16Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-28T10:45:23Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Quality & Performance Lead (CL10)\nLocation: Dublin (fully onsite)\nAbout Accenture\nAccenture is a leading global professional services company that helps the world's leading businesses, governments and organizations build their digital core, optimize operations, accelerate revenue growth and enhance citizen services. We combine technology with human ingenuity to create tangible value at speed and scale.\nWithin Operations, we are growing our Digital Inside Sales organization, delivering high-impact sales solutions powered by data, AI and industry expertise. As part of this growth, we are seeking a Quality & Performance Lead to support our client Ads business.\nQuality & Performance Lead\nRole Overview\nThe Quality & Performance Lead is responsible for driving sales excellence across the Ads sales organization by identifying opportunities to improve agent performance, customer interactions and overall sales effectiveness.\nThis role will lead quality assurance activities across the program, leveraging AI-powered insights, call analysis tools and performance data to evaluate customer engagements, identify coaching opportunities and influence continuous improvement initiatives.\nThe successful candidate will work closely with Team Leads, Sales Managers, Training, Operations and Client stakeholders to ensure agents consistently deliver high-quality customer experiences while achieving business objectives.\nKey Responsibilities\nQuality Assurance & Performance Management\nEvaluate and audit sales interactions across voice and digital channels to ensure adherence to quality standards, sales methodologies and client expectations.\nConduct detailed call reviews and conversation assessments to identify performance strengths and improvement opportunities.\nUtilize AI-enabled quality monitoring and conversation intelligence tools to uncover trends, behavioural patterns and coaching opportunities.\nPerform root cause analysis to understand quality gaps and recommend targeted improvement plans.\nMaintain and continuously enhance quality scorecards, audit frameworks and evaluation methodologies.\nCoaching & Sales Effectiveness\nPartner with Team Leads and Managers to deliver actionable coaching recommendations that improve sales performance and customer engagement.\nFacilitate calibration sessions to ensure consistency and fairness in quality evaluations.\nSupport agent development through structured feedback sessions and performance improvement initiatives.\nMonitor coaching effectiveness and quality improvement trends across the business.\nInsights & Continuous Improvement\nAnalyze quality, sales performance and operational metrics to identify emerging risks and opportunities.\nDevelop executive-ready reports highlighting quality trends, key findings and performance recommendations.\nDrive continuous improvement initiatives focused on increasing conversion rates, customer satisfaction and operational excellence.\nCollaborate with Training teams to identify knowledge gaps and influence development of learning content.\nStakeholder Management\nAct as the Quality SME for the Ads program.\nPresent findings, recommendations and quality performance updates to internal and client stakeholders.\nPartner with Operations, Enablement and Leadership teams to ensure alignment on performance standards and improvement strategies.\nSupport client audits, quality reviews and business performance discussions as required.\nQualifications\nBasic Qualifications\nMinimum 2 years of experience in Quality Assurance, Sales Coaching, Performance Management or Sales Operations.\nMinimum 2 years of experience with Ads Advertising sphere\nExperience delivering feedback and coaching to sales professionals.\nExperience analyzing performance data and translating insights into actionable improvement plans.\nEnglish language proficiency: C1 minimum.\nPreferred Qualifications\nBachelor's Degree or equivalent professional experience.\nExperience within Digital Sales, Advertising Sales, SaaS, Technology Sales or B2B Sales environments.\nExperience using AI-powered quality monitoring, conversation intelligence or speech analytics tools.\nExperience developing quality frameworks, scorecards and performance improvement programs.\nStrong stakeholder management and presentation skills.\nExperience working directly with client-facing leadership teams.\nAdvanced analytical and problem-solving capabilities.\nKey Competencies\nSales Quality Management\nPerformance Coaching\nAI-Powered Conversation Analysis\nStakeholder Management\nStrategic Thinking\nData-Driven Decision Making\nRoot Cause Analysis\nContinuous Improvement\nExecutive Communication\nChange Management\nWhat Success Looks Like\nImproved sales quality scores across the Ads organization.\nIncreased effectiveness of coaching and agent development initiatives.\nReduced quality defects and compliance risks.\nStrong adoption of AI-driven call analysis and performance insights.\nEnhanced customer engagement outcomes and sales performance.\nTrusted partnership with both Operations and Client leadership teams.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. 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