{"id":968809,"url":"https://alion.io/job/accenture-service-design-associate-manager","title":"Service Design Associate Manager","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2003,"ghost_share":0.001,"stale_share":0.086,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Design","role_family":"Design","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T16:21:37Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-17T13:33:40Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"About Accenture Song\nAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, productand experience design; technology and experience platforms; creative, mediaand marketing strategy; and campaign, contentand channel orchestration. With strong client relationships and deep industry expertise, we help our clients operateat the speed of life through the unlimited potential of imagination, technologyand intelligence. Visit us at: www.accenture.com/song\nJob Description\nRole summary\nAs a Service Design Associate Manager, you will lead the design and improvement of complex end-to-end digital products and services. You will bring deep service design craft expertise, human-centred design,and systems thinking to make sense of complexity, shape service strategy and turn insight into meaningful outcomes for users and organisations.\nYou will see service design as more than a method for improving existing experiences. You will use it as a reinvention tool to rethink service models, shape product and service vision, and explore new ways for organisations and customers to interact.\nYou will take ownership of service design quality and delivery, working across multidisciplinary teams and influencing stakeholders to make confident, evidence-based decisions. You will also support the development of other designers and be open to using AI-enabled tools to enhance the design workflow and produce high-quality outputs.\nWhat you’llbe workingon\nYou will lead service design across complex digital products, servicesand programmes within the Accenture Song Design Digital Products Creative team, from research and discovery through to design and delivery.\nYour work may span a range of industries, including Health & Public Services, financial services, telecommunications, retail, utilities and resources, automotive and life sciences. You will work across end-to-end services, connecting user experience with organisational, operationaland business needs.\nYou willbe improving an existing service, shaping a new service propositionor helping clients imagine entirely new service models and customer experiences.\nWhatyou’lldo\nUnderstandand shape complex services\nApply deep service design, human-centred design and systems thinking expertiseto understand users, organisationsand complex service ecosystems.\n\nTranslate research, data and other evidence into clear insights, strategic opportunitiesand service direction.\n\nNavigate ambiguity and complexity, creating clarity and helping teams make confident design decisions.\n\nConnect user needs, organisational contextand business objectivesto shape coherent end-to-end services.\n\nChallenge existing assumptions and use service design to explore new propositions, service modelsand future experiences.\n\nHelp shape the why of a product or service by contributing to its vision, strategyand value proposition, as well as defining how it should work.\n\nLead service design craft and quality\nLead the creation of high-quality service design artefacts, including journey maps, service blueprints, systems maps, personasand opportunity frameworks.\n\nEvolve and apply service design methods, prototyping approachesand frameworks to meet complex project needs and ambitious business questions.\n\nLead the development and testing of service concepts and prototypes to build alignment, reduce riskand inform decision making.\n\nTranslate service design work into actionable recommendations, service strategyand measurable outcomes.\n\nUse service design outputs not simply to document services, but to provoke thinking, shape vision and influence strategic decisions.\n\nTake ownership of service design quality, providing design critique and quality assurance across workstreams and teams.\n\nExplore and use AI-enabled tools, where appropriate, to enhance synthesis, ideation, prototypingand design outputs while maintainingstrong designgovernance, design judgementand quality assurance.\n\nFacilitate, influenceand collaborate\nPlan and lead co-design, ideation and strategic service design workshops with users, senior stakeholdersand multidisciplinary teams.\n\nInfluence stakeholders and build buy-in for service design recommendations within complex programmes.\n\nBe a compelling storyteller, bringing together evidence, emotion, empathyand clarity to make complex service ideas meaningful and memorable.\n\nCommunicate complex service design thinking clearly, both verbally and visually, to senior client and internal stakeholders.\n\nBuild narratives that connect user needs, business opportunitiesand service vision, helping stakeholders understand both why change is needed and what the future could look like.\n\nCollaborate across user research, product, content, strategy, business design, data, engineeringand other design disciplines.\n\nBuild alignment across teams and help resolve competing user, businessand delivery priorities.\n\nLead delivery\nConnect strategic service intent with practical delivery, ensuring the vision remainscoherent as products and services evolve.\n\nOwn and lead service design workstreams or design projects from planning through to delivery.\n\nPlan design activities, resourcesand priorities to deliver high-quality outcomes within project timelines.\n\nCoordinate service design across multiple teams or areas of a complex end-to-end service.\n\nIdentifydesign risks, dependencies and opportunities and work with delivery teams to address them.\n\nMaintain a clear view of service outcomes while balancing user needs, business objectivesand delivery constraints.\n\nHow you’llcontribute\nAdvocate confidently for service design as both a user-centred practice and a tool for business and service reinvention.\n\nProvide craft leadership, mentoring and constructive critique to designers.\n\nLine manageand support designers in their performance, development and career growth where required.\n\nHelp shape and improve service design capability, methodsand standards across the wider design community.\n\nEncourage teams to challenge assumptions, explore possibilitiesand think beyond incremental service improvement.\n\nShare emerging approaches and tools, including AI, to improve the quality and efficiency of design practice.\n\nContribute to a strong, collaborative design culture and support designers to develop their craft.\n\nContribute to business development, bringing service design thinking, storytelling and future-focused ideas into client conversations, pitchesand proposals.\n\nWhat we’relookingfor\nDeep expertisein service design, systems thinking and human-centred design.\n\nStrong experience designing complex end-to-end services across multiple touchpoints, teamsor organisational boundaries.\n\nAbility to use service design strategically to shape product and service vision, propositionsand future service models.\n\nCuriosity and imagination to challenge existing models and explore new ways organisations can create value for users and customers.\n\nStrong ownership of service design craft and the ability to assure the quality of design work.\n\nAbility to think strategically and connect design decisions with user, organisational and business outcomes.\n\nConfidence influencing senior stakeholders and building alignment in complex environments.\n\nStrong facilitation, storytelling and written, verbal and visual communication skills.\n\nExperience planning and leading design workstreams or projects.\n\nExperience mentoring, coaching or line managing designers.\n\nCollaborative leadership and confidence working across multidisciplinary teams.\n\nCuriosity and willingness to adopt AI-enabled tools while applying critical thinking and maintainingquality.\n\nInterest or experience in adjacent design disciplines, such as systems thinking, organisational design, business design, behaviour change or futures design, would be an advantage.\n\nExperience\nTypically5-8 years of relevant experience, including significant experiencein service design.\n\nTrack recordof leading service design within complex projects, programmesor end-to-end services.\n\nExperience shaping service or product strategy and translating service design insight into strategic and delivery decisions.\n\nExperience influencing senior stakeholders and translating service design insight into strategic and delivery decisions.\n\nExperience leading or managing designers and supporting the development of others.\n\nExperience contributing to client-facing business development, pitches or proposals is desirable.\n\nDegree in Service Design, Design, Social Science or a related field, or equivalent professional experience.\n\nPortfolio requirement\nPlease include a link to a PDF or website of your service design work, and ensure it is clearly referenced in your CV.Your portfolio should clearly demonstrateyour service design experience, the quality of your craft and the thinking behind your decisions\nWhat'sin it for You\nIn addition to a competitive salary package, you willbenefitfrom an extensive rewards offering including 25 days' annual leave, private medical insurance, and 3additionaldays' leave per year for charitable work of your choice.\nFlexibility and mobility arerequiredto deliver this role. There will be a requirement to spend meaningful time on-site with clients, partners, and teams to enable delivery of the first-class experiences we are known for.\nSome clientsrequirebackground checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.\nComfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client's office to work collaboratively.\nAccenture is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. 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