{"id":1593856,"url":"https://alion.io/job/accenture-service-design-specialist","title":"Service Design Specialist","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2049,"ghost_share":0.001,"stale_share":0.11,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Design","role_family":"Design","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T16:54:26Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T03:06:20Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Accenture Song\nAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, productand experience design; technology and experience platforms; creative, mediaand marketing strategy; and campaign, contentand channel orchestration. With strong client relationships and deep industry expertise, we help our clients operateat the speed of life through the unlimited potential of imagination, technologyand intelligence. Visit us at: www.accenture.com/song\nJob Description\nRole summary\nAs a Service Designer, you will help organisations understand and improve the end-to-end digital products and services they deliver. You will use human-centred design, research and systems thinking to make sense of complex problems, connect user and organisational needs, and turn insight into better service outcomes.You will use service design not only to improve existing experiences, but to reinventnew service models and reimagine better ways for people and organisations to interact.\nYou will work as part of multidisciplinary teams alongside other designers, strategists, product, data, engineering colleaguesand clients. You will also be open to exploring and using AI-enabled tools to enhance the design workflowand produce high-quality outputs.\nWhat you’llbe working on\nYou will work on complex digital products and services within the Accenture Song Design Digital Products Creative team, from research and discovery through to design and delivery.\nYour work may span a range of industries, including Health & Public Services, financial services, telecommunications, retail, utilities and resources, automotive and life sciences, and involve understanding existing services, identifying opportunities for improvement, designing future service experiences and helping teams make confident, evidence-based design decisions.\nWhat you’lldo\nUnderstand and make sense of complexity\nUse service design, human-centred design and systems thinking methods to understand users, organisationsand the wider systems around a service.\n\nTranslate research, data and other evidence into clear insights, themesand opportunity areas.\n\nContribute to shaping the vision and direction of products and services by connecting user needs, evidenceand business objectives.\n\nNavigate ambiguity and use service design as a way tocreate clarity and shared understanding.\n\nDesign and communicate services and craft\nCreate high-quality service design artefacts, including journey maps, service blueprints, personas, systems maps and opportunity frameworks.\n\nUse appropriate servicedesign methods and frameworks, including the Double Diamond where relevant.\n\nDevelop and test service ideas and prototypes to explore opportunities and make confident, evidence-based design decisions.\n\nTranslate service design artefacts into meaningful recommendations that help teams explore opportunities, shape service directionand deliver outcomes aligned with user and business needs.\n\nTell clear and compelling stories that bring together evidence, empathyand design thinking, communicating complex service ideas visually and verbally to a range of stakeholders.\n\nFacilitate and collaborate\nPlan and facilitateco-design, ideation and service design workshops with users, stakeholdersand multidisciplinary teams.\n\nCreate inclusive environments that enable different perspectives to contribute.\n\nCollaborate closely with user research, product, content,strategy, business designand other design disciplines.\n\nBuild shared understanding and alignment across teams and stakeholders.\n\nDeliver with quality\nTake responsibility for your service design work and deliver it with quality and care.\n\nManage your own time and priorities effectively within project timelines.\n\nMake confident design decisions based on evidence, user needsand service goals.\n\nContribute to the delivery of coherent end-to-end service experiences.\n\nHow you’llcontribute\nBring curiosity and imagination to service design, challenging assumptions and exploring possibilities beyond incremental improvement.\n\nAdvocate for service design and user-centred ways of working within project teams.\n\nShare your knowledge, methods and learning with other designers and colleagues.\n\nContribute to the growth of service design capability and the wider design community.\n\nSupport a collaborative culture where designers learn from and challenge one another.\n\nWhat we’relooking for\nStrong grounding in service design, systemthinking and human-centred design methods.\n\nAbility to think beyond individual touchpoints and connect service design decisions to wider product, serviceand business goals.\n\nExperience translating findings into design opportunities.\n\nAbility to produce clear, high-quality service design artefacts.\n\nConfidence planning and facilitatingworkshops.\n\nStrong storytelling skills, with the ability to create clarity and connection through evidence, empathyand visual communication.\n\nAbility to present design thinking and recommendations to a range of stakeholders.\n\nComfortable working with ambiguity and complexity.\n\nCollaborative mindset and experience working in multidisciplinary teams.\n\nAbility to connect user needs, organisational context and business objectiveswhen making design decisions.\n\nExperience\nTypically3-5 years of relevant experience in service design, UX, research or a related field.\n\nExperience applying service design methods within real-world projects or services.\n\nExperience working collaboratively with stakeholders and multidisciplinary teams.\n\nDegree in Service Design, Social Science or a related field, or equivalent professional experience.\n\nPortfolio requirement\nPlease include a link to a PDF or website of your service design work, and ensure it is clearly referenced in your CV.Your portfolio should clearly demonstrateyour service design experience, the quality of your craft and the thinking behind your decisions\nWhat's in it for You\nIn addition to a competitive salary package, you will benefit from an extensive rewards offering including 25 days' annual leave, private medical insurance, and 3 additional days' leave per year for charitable work of your choice.\nFlexibility and mobility are required to deliver this role. There will be a requirement to spend meaningful time on-site with clients, partners, and teams to enable delivery of the first-class experiences we are known for.\nSome clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.\nComfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client's office to work collaboratively.\nAccenture is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. 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