ServiceNow AI Developer

Responsibilities:

• Build and ship production-ready software using AI as a core part of the engineering lifecycle.
• Apply AI-native practices to develop and validate solutions, maintain quality and compliance, and continuously improve how software is built and operated.
• Develop AI-enabled features on ServiceNow (Now Assist, Virtual Agent, AI Search) using App Engine Studio, Flow Designer, and IntegrationHub.
• Implement agentic patterns for workflow automation and developer assistance.
• Author prompts and evaluators that contribute to RAG strategies and testing frameworks.
• Collaborate in agile pods with architects and product owners and participate in sprints and code reviews.
• Apply Responsible AI principles and follow secure engineering practices.

Requirements:

• Must have skills: ServiceNow AI Developer.
• Good-to-have skills: NA.
• A minimum of 6-10 years of experience is required.
• Educational Qualification: 15 years of full-time education.
• Strong fundamentals in JavaScript, REST APIs, and ServiceNow platform development.
• Familiarity with ServiceNow App Engine, Flow Designer, IntegrationHub, and Scoped Applications.
• Understanding of LLMs, prompt engineering, and evaluation metrics.
• Knowledge of Virtual Agent, AI Search Tuning, and Now Assist configuration.
• Exposure to ServiceNow data models, UI policies, business rules, and client scripts.
• Awareness of integration patterns (SOAP/REST), MID Server, and authentication mechanisms (OAuth, SAML).
• Basic understanding of RAG concepts, vector search, and orchestration frameworks.

Skills

AI, developer, ServiceNow, Agentic AI, Generative AI, JavaScript, OAuth, REST, SAML, servicenow developer, SOAP, virtual agent