{"id":2830814,"url":"https://alion.io/job/accenture-support-engineer-devex-tooling","title":"Support Engineer (DevEx & Tooling)","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2058,"ghost_share":0.001,"stale_share":0.12,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"GitHub","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"GitHub Actions","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-03-23T00:00:00Z","employer_posted_date":"2026-03-23","last_verified_at":"2026-10-21T03:06:20Z","board_verified":true,"closed_at":null,"days_open":213,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":213},"description":"Working in partnership with Administrators in the AppAdmin team, manage the configuration and administration of Atlassian Cloud, GitHub, and Slack and work on optimization activities to support an improved developer experience.\n Key responsibilities:\nReview and update documentation and announcements on Gateway, Confluence, and Word\n\nRespond to support requests in Jira and Slack\n\nConfigure Jira Cloud projects (issue types, workflows, screens, schemes)\n\nSet up project roles, permissions, and user access (including sensitive projects/fields)\n\nCreate and maintain Jira Cloud automation rules\n\nConfigure and update workflows and their associations with schemes\n\nSupport Jira Service Management pilots, assessments, toolkit migration, and Assets/Objects configuration\n\nCollaborate with Atlassian Fast Shift team on onboarding\n\nSupport plugin/macro phase-out and manage app licensing/permissions\n\nProvide onboarding and offboarding support to users\n\nRequest security and legal clearance for integrations\n\nIdentify and improve gaps in admin processes\n\nMaintain static JSON repositories and provide metrics on cleanup/admin performance\n\nManage issue migrations (CSV, Cloud Migration Assistant)\n\nConfigure email notifications and templates\n\nTroubleshoot app issues, user problems, and on-premise bugs where needed\n\nMonitor system performance and logs\n\nAudit user activity, permission changes, and system usage\n\nWhether you know half or just a few of the terms above, we are ready to teach you! Join the community! -https://www.facebook.com/AccentureLatvia/videos/255320008500962/\nRequired qualifications:\nAble to start within 1-2 months in Lithuania\n\nHands-on experience administering either Atlassian Cloud or GitHub in a mid-to-large engineering org\n\nStrong understanding of access control, audit logging, and compliance requirements\n\nDetail-oriented with a passion for clean, scalable configurations and documentation\n\nCustomer friendly attitude and experience with training users\n\nCollaborative attitude and ability to work with the team\n\nExperience with, or willingness to learn scripting and automation\n\nProactive attitude\n\nDesirable\nFamiliarity with scripting and automation (e.g., Python, JSON, HTML, AWS, GitHub Actions, Atlassian REST APIs)\n\nFamiliarity with standardized agile ways of working and scrum\n\nKnowledge of scaling systems and processes\n\nBenefits\nBy joining Accenture, you make business contacts with customers from all over the world.\n\nHybrid work model: flexible hours with the possibility to combine office and remote work.\n\nYou will get once-in-a-lifetime experience working with the most passionate IT geeks.\n\nYou will learn more every day knowing that the Accenture DevOps community will help you achieve this goal. We invest in classroom and virtual trainings, certifications and even more.\n\nYou will be part of the DevOps community, use the latest DevOps practices and tools on real projects.\n\nSalary €3300 - 4700 EUR gross. Salary directly related to experience, knowledge level and individual's performance.\n\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.","description_format":"text","description_chars":4764,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-19T02:53:23Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.092,"p_room":0.28,"age_days":213,"expected_fill_days":5,"reasons":["conf:27","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/accenture-support-engineer-devex-tooling","json_url":"https://alion.io/job/accenture-support-engineer-devex-tooling.json","meta":{"generated_at":"2026-10-22T17:41:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":271},"rest":"https://alion.io/mcp/rest/get_company?id=271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccenture-support-engineer-devex-tooling"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccenture-support-engineer-devex-tooling"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccenture-support-engineer-devex-tooling"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accenture-support-engineer-devex-tooling\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccenture-support-engineer-devex-tooling"}]}