{"id":3930921,"url":"https://alion.io/job/accenture-swappcloud-tech-support-associate-2","title":"SW/App/Cloud Tech Support Associate","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2120,"ghost_share":0.001,"stale_share":0.17,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. Catharines, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T01:24:02Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"IT Infrastructure Support Associate - Local Technology Support (LTS)\nRole Overview\nThe IT Infrastructure Support Associate provides hands-on onsite and remote technical support for enterprise workplace and infrastructure services. The role supports end-user technology, local network infrastructure, collaboration/AV systems, asset management, and day-to-day site technology operations.\nKey Responsibilities\nProvide onsite and remote support for laptops, desktops, Microsoft 365, peripherals, and workplace technology.\nTroubleshoot hardware, software, wired/wireless connectivity, and L1/L2 technical issues.\nSupport device deployments, refreshes, new joiners, equipment moves, and decommissioning.\nAssist with local network infrastructure, Microsoft Teams Rooms, AV, and collaboration technologies.\nMaintain accurate technology inventory and asset records.\nManage incidents and service requests and maintain effective technical documentation.\nParticipate in office buildouts, technology refreshes, infrastructure changes, and site initiatives.\nCollaborate with network, infrastructure, security, vendors, and specialized support teams\nWork Environment Full-time, primarily onsite, with flexibility to support critical incidents, deployments, projects, and occasional travel to other locations.\n.Qualifications\n2-4 years of IT, infrastructure, desktop, or technical support experience.\nWorking knowledge of Windows, Microsoft 365, PC hardware, Active Directory, asset management, and basic network troubleshooting.\nStrong troubleshooting, communication, customer service, and organizational skills.\nAbility to work independently and effectively within cross-functional technical teams.\nCollege diploma, university degree, or equivalent relevant technical experience preferred.\nPay Transparency Info for Job Postings: Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,\nrole, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time\nemployment, for roles that may be hired as set forth below. \nThe recruiting efforts for this position are intended to fill a brand new position.\nThe base pay range shown below is intended as a guideline to reflect the majority of offers for this role. \nIt does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.\nInformation on benefits is here: https://www.accenture.com/ca-en/careers/local/benefits\nRole Location Hourly Salary Range British Columbia/Ontario/New Brunswick $18.65 to $37.88\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. 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