{"id":571652,"url":"https://alion.io/job/accenture-technology-support-engineer-29","title":"Technology Support Engineer","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2105,"ghost_share":0.001,"stale_share":0.151,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":76},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"AIOps","optional":true},{"name":"Amazon CloudWatch","optional":true},{"name":"Amazon EC2","optional":true},{"name":"Amazon S3","optional":true},{"name":"Ansible","optional":true},{"name":"AWS","optional":true},{"name":"AWX","optional":true},{"name":"CI/CD","optional":true},{"name":"CloudFormation","optional":true},{"name":"Docker","optional":true},{"name":"IAM","optional":true},{"name":"ITSM","optional":true},{"name":"OpenShift","optional":true},{"name":"Podman","optional":true},{"name":"Python","optional":true},{"name":"Red Hat","optional":true},{"name":"Self-Healing","optional":true},{"name":"ServiceNow","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-09-09T13:14:35Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-31T13:02:30Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":51},"description":"Project Role : Technology Support EngineerProject Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.\nMust have skills : Linux Operations\nGood to have skills : NA\nMinimum 12 year(s) of experience is required\nEducational Qualification : 15 years full time education\nSummary:\nAn experienced Operations Manager with 15+ years of overall (hands-on and managerial experience) in Linux infrastructure operations. This role is accountable for end-to-end delivery of L2 and L3 support services across geographically distributed teams of Linux Administrators. The incumbent will manage team performance, drive automation initiatives, ensure RHEL and AWS delivery excellence, and serve as the bridge between technical execution and organizational objectives. The role demands a seasoned professional who can balance operational rigour with a forward-looking automation and cloud strategy mindset.\nRoles & Responsibilities:\nTeam Leadership & Cross-Geography Management\nLead and manage a distributed team of Linux Administrators spanning multiple geographies and time zones.\nEstablish clear roles, responsibilities, and ownership across regional sub-teams ensure seamless 24 7 follow-the-sun operational coverage.\nConduct regular 1:1s, team reviews, and cross-site alignment meetings to maintain cohesion and consistent delivery standards.\nDefine onboarding plans and integration frameworks for new team members across geographies.\nFoster a culture of accountability, continuous learning, and knowledge sharing across distributed teams.\nManage staffing plans, backfill strategies, and resource deployment across geographies based on demand.\nL2 & L3 Operations Oversight\nOwn the operational health of Linux infrastructure supporting L2 and L3 tiers ensure SLA/OLA adherence across all sites.\nOversee incident lifecycle management: from detection through resolution and post-incident review (PIR).\nReview and approve root cause analyses (RCAs) for P1/P2 incidents ensure corrective actions are tracked to closure.\nGovern change management: review, approve, and oversee implementation of high-risk changes.\nEnsure problem management practices are in place drive chronic incident elimination.\nMaintain operational dashboards and present weekly/monthly operational health reports to leadership.\nRHEL & AWS Delivery Management\nOversee delivery of Red Hat Enterprise Linux (RHEL) services: lifecycle management, patch governance, Satellite operations, HA cluster health, and compliance.\nManage AWS-based Linux workload operations: EC2 fleet management, patching via SSM, CloudWatch monitoring, IAM governance, and cost optimisation.\nEnsure RHEL and AWS environments meet defined SLAs, security baselines (CIS/STIG), and regulatory compliance requirements.\nCoordinate with Red Hat and AWS technical account teams for support escalations, roadmap alignment, and best-practice adoption.\nReview and sign off on architecture changes impacting RHEL and AWS Linux infrastructure.\nAutomation Roadmap & Effort Optimisation\nDevelop and own a multi-year automation roadmap for Linux operations, covering patching, provisioning, monitoring, and self-healing capabilities.\nIdentify manual effort hotspots and prioritise automation initiatives based on ROI, risk reduction, and team bandwidth impact.\nOversee implementation of automation using Ansible, Ansible Tower/AWX, and shell/Python scripting track automation coverage metrics.\nDrive integration of automation into CI/CD pipelines and infrastructure-as-code practices (Terraform, CloudFormation).\nMeasure and report automation impact: effort saved (FTE hours/month), MTTR reduction, and error rate decline.\nChampion AIOps and event-driven automation tools to further reduce manual toil.\nResource Performance & Development\nDesign and execute a structured performance evaluation framework for all team members conduct mid-year and annual reviews.\nDefine role-specific KPIs and OKRs aligned to operational targets track and report performance at individual and team levels.\nIdentify high performers for growth opportunities and succession planning manage underperformance proactively.\nCreate and maintain individual development plans (IDPs) with clear certification and skill milestones (RHCSA, RHCE, AWS certifications).\nFacilitate technical training programmes, certifications sponsorship, and knowledge-sharing forums.\nManage team utilisation, overtime, and workload balance across geographies.\nStakeholder Management & Governance\nAct as the primary operational interface with application teams, security, change management, and vendor partners.\nPrepare and present operational metrics, SLA scorecards, and quarterly business reviews (QBRs) to senior management.\nManage vendor relationships for managed services, tooling contracts, and Red Hat/AWS support agreements.\nParticipate in IT governance forums, CAB, and audit reviews ensure team compliance with ITSM policies.\nDevelop and maintain the operational RACI, escalation matrix, and communication plans.\nProfessional & Technical Skills:\nTechnical & Domain Skills Leadership & Management Skills\nRHEL 7/8/9 - advanced operational knowledge Cross-geography team management (follow-the-sun model)\nRed Hat Satellite - lifecycle & patch governance Structured resource performance evaluation (KPIs/OKRs)\nRHEL HA Clusters (Pacemaker/Corosync) - oversight Automation roadmap planning and ROI articulation\nAWS: EC2, VPC, S3, EBS, SSM, CloudWatch, IAM, Cost Explorer Stakeholder management and executive communication\nAnsible / Ansible Tower / AWX - automation governance Vendor and contract management\nTerraform / CloudFormation - IaC strategy Budget planning and workforce optimisation\nITSM: ServiceNow (all modules) - process ownership Change leadership and operational transformation\nPerformance management tools and reporting Mentoring and talent development\nShell scripting (bash) / Python - review and oversight level Risk identification and mitigation planning\nContainer awareness: Podman / Docker / OpenShift basics Conflict resolution across distributed teams\nAdditional Information:\n- The candidate should have minimum 12 years of experience in Linux Operations.\n- This position is based at our Bengaluru office.\n- A 15 years full time education is required.\n15 years full time educationAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. 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