{"id":3447249,"url":"https://alion.io/job/accenture-technology-support-engineer-44","title":"Technology Support Engineer","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2094,"ghost_share":0.001,"stale_share":0.146,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T03:48:21Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Project Role : Technology Support EngineerProject Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.\nMust have skills : Network Infrastructures\nGood to have skills : NA\nMinimum 5 year(s) of experience is required\nEducational Qualification : 15 years full time education\nSummary:\nAs a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with vendors and service management teams is a key part of the day, working together to analyze issues and implement effective solutions that support business continuity and operational excellence.\nRoles & Responsibilities:\n- Expected to be an SME, collaborate and manage the team to perform.\n- Responsible for team decisions.\n- Engage with multiple teams and contribute on key decisions.\n- Provide solutions to problems for their immediate team and across multiple teams.\n- Coordinate with external vendors to ensure timely resolution of technical issues.\n- Monitor system performance and proactively identify areas for improvement.\n- Support junior team members by providing guidance and knowledge sharing.\nProfessional & Technical Skills:\n- Must To Have Skills: Proficiency in Network Infrastructures.\n- Strong understanding of network protocols, routing, and switching technologies.\n- Experience with network monitoring and diagnostic tools to identify and resolve issues.\n- Ability to design and implement network changes while minimizing operational impact.\n- Knowledge of security principles related to network infrastructure and data protection.\n- Skilled in documenting technical processes and maintaining accurate knowledge base articles.\nAdditional Information:\n- The candidate should have minimum 5 years of experience in Network Infrastructures.\n- This position is based at our Hyderabad office.\n- A 15 years full time education is required.\n15 years full time educationAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. 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