Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Workday Studio

Good to have skills : Workday Cloud Connect for Third Party Payroll

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, your day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. You will be responsible for managing change requests and ensuring that knowledge base articles are current and helpful for troubleshooting purposes. Collaboration is key, as you will work closely with vendors and service management teams to analyze issues and implement effective solutions, ensuring minimal disruption to business processes.

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Assist in documenting and sharing best practices to enhance team knowledge.

- Support junior team members by providing guidance and sharing expertise.

- Continuously monitor system performance to proactively identify potential issues.

- Engage in process improvement initiatives to optimize operational workflows.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Workday Studio.

- Good To Have Skills: Experience with Workday Cloud Connect for Third Party Payroll.

- Strong problem-solving abilities to diagnose and resolve complex technical issues.

- Ability to collaborate effectively with cross-functional teams and external vendors.

- Familiarity with change management processes and incident resolution methodologies.

- Excellent communication skills to document technical information clearly and concisely.

Additional Information:

- The candidate should have minimum 3 years of experience in Workday Studio.

- This position is based at our BDC14A - STPI location.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.