{"id":3253786,"url":"https://alion.io/job/accenture-user-safety-risk-operations-agent","title":"User Safety & Risk Operations Agent","company":{"id":271,"name":"Accenture","domain":"accenture.com","url":"https://alion.io/company/accenture","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":2094,"ghost_share":0.001,"stale_share":0.146,"repost_share":0.006,"time_to_fill_p50_days":5,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. Catharines, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T11:28:06Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Accenture | St. Catharines, Ontario | Full-Time $23.75/hr starting wage | $2,000 signing bonus\nThere's never a typical day at Accenture - and that's exactly why we love it.\nAs part of Accenture's Trust & Safety team, you'll be on the front lines of trust - protecting millions of users on one of the world's most advanced AI platforms from fraud, abuse, and harm.\nThe work you do every day directly keeps real people safe online.\nWe Are\nAt Accenture, we're a team of over 774,000 people in 120+ countries - and for 13 consecutive years, we've been recognized as one of Canada's Top Employers. We bring together deep expertise in AI, cybersecurity, and digital risk with a culture that genuinely invests in the people behind the work.\nIn St. Catharines, you'll find a collaborative, technology-enabled environment where your instincts and judgment are valued - and where high performers often advance into senior or specialist roles within 6-12 months.\nYou Are\nYou're the kind of person who notices what others miss. You read between the lines, ask the right questions, and trust your instincts when something feels off. You're not rattled by complexity or ambiguity - you lean into it.\nMaybe you've worked in trust and safety, content moderation, fraud prevention, or a legal or privacy-adjacent role. Maybe you've developed sharp investigative instincts in a different context entirely. Either way, you're motivated by purpose - by the idea that your work directly makes the internet safer for real people.\nYou bring empathy to difficult content, precision to your analysis, and integrity to every case you close.\nThe Work\nAs a User Safety & Risk Operations Agent, you'll investigate, assess, and act on some of the most complex and consequential cases on the platform. Your day-to-day will include:\nContent Moderation\nEnforcing platform policies through manual review and AI-assisted moderation systems\n\nHandling escalated reports of harmful or policy-violating content with accuracy and care\n\nReviewing user appeals and making sound, well-documented moderation decisions\n\nRisk & Abuse Prevention\nDetecting and disrupting scams, spam, and coordinated inauthentic behaviour\n\nInvestigating suspicious activity, account compromises, and emerging abuse patterns\n\nIdentifying gaps in current systems and surfacing recommendations to prevent future harm\n\nFraud Detection & Investigation\nMonitoring for fraudulent activity including fake accounts, payment fraud, and chargebacks\n\nAnalyzing fraud trends and contributing insights that sharpen the platform's defenses\n\nEscalating high-risk cases and collaborating cross-functionally to drive resolution\n\nSchedule: Full-time (35-44 hours/week) | Rotating shifts including evenings, weekends, and holidays | 4+ weeks of paid training with ongoing coaching and support\nWhat You'll Bring\nRequired:\nMinimum 6 months of experience in Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or a Legal environment\n\nHigh School Diploma or equivalent\n\nNice to Have:\nFamiliarity with Generative AI products and how they're used - and misused\n\nExperience with investigative tools such as login history review, API log analysis, or secure PII handling systems\n\nComfort working within evolving usage policies and the ability to adapt quickly as they change\n\nYou'll Thrive Here If You:\nCatch details others overlook - high accuracy is your baseline, not your ceiling\n\nThink critically and act decisively, even when cases are ambiguous or high-stakes\n\nCommunicate clearly in writing, especially when documenting complex findings\n\nBring genuine empathy to difficult content without losing your analytical edge\n\nStay composed and focused in a fast-paced, high-impact environment\n\nWhat You'll Get\n$23.75/hr starting wage + $2,000 signing bonus\n\nComprehensive benefits: health, wellness, paid time off, and retirement plan options\n\nFull-time hours (35-44 hours/week) with monthly scheduling flexibility based on performance\n\nAnnual performance-based salary increases and recognition programs\n\n4+ weeks of paid training plus ongoing coaching and skill development\n\nModern, technology-enabled workstations built for focused investigative work\n\nActive Employee Resource Groups and volunteer initiatives - a real sense of community and belonging\n\nYour First Role Here Is Just That - Your First.\nAccenture's global reach and multi-industry depth means your career path isn't a ladder - it's a landscape. People who join this team go on to become risk specialists, team leads, policy experts, and more - often within their first year.\nYou'll sharpen expertise in risk management, data analysis, and responsible AI - while helping ensure a safer digital future for everyone.\nCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,\nrole, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time\nemployment, for roles that may be hired as set forth below.\nThe recruiting efforts for this position are intended to fill a brand new position.\nThe base pay range shown below is intended as a guideline to reflect the majority of offers for this role.\nIt does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.\nInformation on benefits is here.\nRole Location Hourly Salary Range\nBritish Columbia/Ontario/ New Brunswick $23.75 to $23.75\n#LI-NA-FY25\nAbout Accenture\nAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com\nEqual Employment Opportunity Statement\nWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. 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