Team Lead, Process Automation

Job Grade: SB0 - DM

Reports to: Unit Head, Business Process Improvement & Automation

Group: Business Process Improvement & Automation

Job Overview:

• Lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development, and deployment of RPA and intelligent automation solutions.
• Drive the execution of the automation pipeline by prioritizing high-impact opportunities, ensuring alignment with business objectives, and delivering measurable improvements in efficiency, cost savings, turnaround time, and service quality.
• Oversee cross-functional collaboration between business units, RPA developers, IT teams, and senior stakeholders to ensure seamless delivery and adoption of automation solutions.
• Apply structured methodologies and best-practice delivery frameworks to ensure scalability, governance, and continuous improvement of automation initiatives.

Key Responsibilities

Automation Strategy & Pipeline Management

• Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitization objectives
• Establish and maintain a robust pipeline of automation opportunities across business units
• Prioritize initiatives based on impact (cost savings, FTE reduction, CX improvement, risk mitigation)

Delivery Oversight & Execution

• Lead the full automation lifecycle: discovery → design → development → testing → deployment → hypercare
• Ensure timely and high-quality delivery of RPA solutions within agreed SLAs
• Manage dependencies across business, IT, and third-party vendors
• Ensure resource availability and allocation.
• Create and maintain comprehensive project documentation.

Process Discovery & Optimization

• Oversee process assessments to identify automation opportunities and optimization areas
• Validate “To-Be” process designs to ensure efficiency, scalability, and compliance
• Ensure alignment of automation initiatives with Lean Six Sigma and continuous improvement principles

Stakeholder Management & Governance

• Engage senior stakeholders to secure buy-in, funding, and sponsorship for automation initiatives
• Establish governance frameworks for automation delivery, including approval, risk management, and compliance checkpoints
• Provide regular reporting and dashboards on automation performance and pipeline status.

Team Leadership & Capability Development

• Lead, mentor, and manage Business Analysts, RPA Developers, and Process Analysts
• Build and scale automation delivery capabilities across the team
• Drive a high-performance culture focused on innovation, accountability, and continuous improvement

Quality Assurance & Risk Management

• Ensure all automation solutions meet quality, security, and regulatory requirements

• Oversee UAT, sign-offs, and production readiness activities
• Identify and mitigate risks associated with automation deployments

Value Realization & Continuous Improvement

• Track and report realized benefits (FTE savings, cost reduction, TAT improvement, accuracy gains)
• Continuously optimize deployed solutions and identify opportunities for further enhancement

Requirements

Required Knowledge, Skills and Abilities:

Technical & Functional Skills

• Solid organizational skills including attention to detail and multi-tasking skills.
• Customer relationship management skill
• Problem-solving/analytical skill
• Negotiation and conflict resolution skill
• Proven working experience as a project administrator in the information technology sector.
• Strong working knowledge of Microsoft Office
• Creative and innovative thinking skills
• Process Improvement skills
• Adequate knowledge of information and knowledge management
• Strong attention to deadlines and budgetary guidelines
• Interpersonal skills
• Oral and written communication

Qualification & Experience

Mandatory

• Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline
• 3 - 6 years' working experience as a Project Manager, preferably in a financial institution
• ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications

Desirable

• Experience supporting large-scale or highly regulated financial institution
• Master’s Degree in relevant field
• Other relevant professional certifications and qualifications

Only shortlisted candidates will be contacted.