{"id":787427,"url":"https://alion.io/job/accessalaska-program-support-specialist","title":"Program Support Specialist","company":{"id":669601,"name":"Access Alaska","domain":"accessalaska.org","url":"https://alion.io/company/accessalaska","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Soldotna, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-04-22T00:00:00Z","employer_posted_date":"2026-04-22","last_verified_at":"2026-09-27T21:26:00Z","board_verified":true,"closed_at":null,"days_open":159,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":158},"description":"Program Support Specialist\nHR - Kenai-Soldotna, Alaska\nProgram Support Specialist\nFull-Time | Monday-Friday, 8am-5pm\nLocation:Access Alaska, Inc.\nAbout Access Alaska\nAccess Alaska is dedicated to promoting independence and improving the quality of life for Alaskans with disabilities. Our work is rooted in the Independent Living Philosophy and delivered through our Five Core Services:\nIndependent Living Skills Training\nPeer Support\nInformation & Referral\nSelf & Systems Advocacy\nTransition Services\nAccess Alaska Inc:\nWe are seeking a detail-oriented and mission-drivenProgram Support Specialistto join our Programs team. This role provides essential administrative support to program staff, consumers, and Direct Support Professionals (DSPs), ensuring timely and effective delivery of services. The Program Support Specialist reports to the Programs Manager.\nJob Summary\nThe Program Support Specialist assists the Programs team with day-to-day administrative and programmatic tasks. This includes database management, paperwork preparation, DSP support, time sheet processing, and communication with internal and external stakeholders. The ideal candidate is organized, collaborative, and committed to supporting the independence of individuals served by Access Alaska.\nKey Responsibilities\nAdministrative & Program Support\nProvide administrative support to Program Managers, Program Associates, Independent Living Advocates, and the broader Programs team.\nAssist with biweeklyConsumer Directed Personal Care Services (CDPCS)timesheet processing, including corrections and DSP follow-up.\nPrepare required paperwork for consumer intakes, 6-month visits, renewals, and other documentation required by SDS, funders, or oversight entities.\nMaintain accurate consumer and DSP information in databases, including CIL Suite and Therap.\nSet up Therap profiles, caseloads, and timesheets for consumers and DSPs.\nAssist in maintaining and updating consumer e-files across programs; ensure documents are complete for recurring audits.\nDSP & Staff Support\nAssist with DSP hiring, onboarding, orientations, training, and general support.\nPartner with Human Resources to monitor BCU and CPR renewals to ensure compliance.\nSupport DSPs with Therap questions, troubleshooting, training, and timesheet corrections.\nConduct follow-up calls to DSPs regarding incomplete or problematic timesheets.\nAssist in reviewing DSP timesheets to ensure SLA compliance, including monitoring for unauthorized overtime.\nCompliance & Reporting\nEnsure timely reporting of incidents requiring Adult Protective Services or SDS Critical Incident Reports.\nSupport Service Authorization extensions, renewals, and Medicaid eligibility checks.\nAssist with VA renewals and reports as needed.\nInput and maintain data in State of Alaska systems.\nMaintain tracking spreadsheets for renewals, 6-month visits, and other program metrics; communicate trends to Program Director.\nGeneral Support\nAttend and participate in Programs team meetings.\nPrint and mail timesheets and other business-related documents.\nCollaborate with Administrative Support Specialist to facilitate Therap trainings.\nPerform other duties as assigned.\nQualifications:\nEducation:High School Diploma or GED required.\nStrong organizational skills and attention to detail.\nAbility to work collaboratively with consumers, DSPs, coworkers, care coordinators, and outside agencies.\nExperience in administrative support or human services preferred (but not required).\nComfortable using databases and learning new software.\nExcellent communication and follow-through skills.\nWork Authorization & Background Check:All positions at Access Alaska, Inc. require both State of Alaska and Federal fingerprint-based and name-based background checks prior to employment. Employment requires initialProvisional Approval, followed by aFive-Year Approval.","description_format":"text","description_chars":3863,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-09-12T02:21:32Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.218,"p_room":0.28,"age_days":158,"expected_fill_days":40,"reasons":["conf:9","win:tail","crowd:"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accessalaska-program-support-specialist","json_url":"https://alion.io/job/accessalaska-program-support-specialist.json","meta":{"generated_at":"2026-09-28T04:25:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2676,"day_limit":5000,"remaining_today":2324,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}